Head Of Technical Support & Mdm (sa)

South Africa, South Africa
QuickTeam
4 Current Jobs Openings
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Job Description


Full time$300-400/WeekWere looking for a Head of Technical Support & MDM to lead technical troubleshooting and mobile device management (MDM) support. This role is critical in ensuring smooth device deployment, security, and performance for our users.The ideal candidate has strong troubleshooting skills, experience with MDM solutions, and a background working with Apple products, especially iPhones.Key Responsibilities:

  • Manage and support MDM solutions, ensuring seamless device enrollment, security policies, and app deployments.
  • Diagnose and troubleshoot technical issues related to iPhones, MDM policies, and device security.
  • Assist with DNS and content filtering configurations and troubleshooting.
  • Provide high-level technical support to customers and internal teams, resolving issues efficiently.
  • Optimize device performance, compliance, and security using MDM best practices.
  • Document troubleshooting steps, MDM configurations, and best practices for internal use.
  • Assist in maintaining and troubleshooting WordPress websites (nice to have).
Requirements:xe2x9cx85 Extensive experience with MDM solutions (e.g., Jamf, Microsoft Intune, Kandji, MobileIron)xe2x9cx85 Strong troubleshooting and problem-solving skillsxe2x9cx85 Experience working with Apple devices, specifically iPhonesxe2x9cx85 Familiarity with DNS/content filtering technologiesxe2x9cx85 Experience in technical support, system administration, or device management rolesxe2x9cx85 Excellent communication skills, able to break down technical issues clearlyNice-to-Have Skills:
  • Knowledge of automation tools for IT workflows
  • Experience with WordPress website management
  • Familiarity with networking and security protocols
If you have a passion for MDM, Apple devices, and solving complex technical issues, wed love to hear from you!

QuickTeam

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Job Detail

  • Job Id
    JD1406469
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    South Africa, South Africa
  • Education
    Not mentioned
 
 
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