Job Description

Minimum requirements:
- Matric
- At least 5 years relevant working experience
SKILLS REQUIRED
- Able to complete forms related to own working area
- Can complete administrative procedures with necessary directions and systems at disposal
- Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision
Role & Responsibilities:
Operational
o Managing the financial performance and margins of each branch on a national basis.
o Ensuring high levels of customer service are offered.
o Provide effective communication on operational performance, service level's and
associated costs.
o Controlling of all fixed, variable costs, movable and non-movable assets.
o Manage staff, drivers and van assistants and their well-being.
o Strive to improve on distribution solutions and service offering to all clients.
o Ensure fleet is maintained as per manufacturers standards, and a professional image is displayed.
- Financial Management
o Compile budgets for all branches, striving for improved financial performance.
o Managing of all Branches, Profit and Loss statements on a monthly basis.
o Ensure that all costs are controlled correctly in relation to budgeted figures
o Manage and measure all variable costs such as: fuel, R+M, sub-hires, salaries, wages and other costs
o Manage and reduce accidents.
o Measure and manage fuel consumption in order to optimize fuel usage.
o Ensure that all procurement orders are validated and approved within the allocated time frames.
o Ensure that all financial targets are mat.
- Customer Service Management:
o Ensure high levels of customer service are achieved, adapting to the dynamic needs of our customers.
o Provide professional feedback on operational, distribution performance.
o Build and create a sustainable business relationship with all clients.
o Strive to constantly improve the clients distribution process/ model in order to yield better efficiencies and to reduce the client's distribution costs.
o Formulate new and different strategies with the client in order to model distribution patterns/ simulations around the client's current business model.
o Conduct monthly review meetings including presentations in order to measure performances.
o Management of human Capital
o Ensure that all staff is daily managed, lead, coached and mentored.
o Ensure that all staff adheres to the Company policies and procedures.
o Ensure that the staffs lea'e (both staff and wage) are controlled as per company's policy.
o Guide, train and empower Staff to grow within the organization and to their full potential.
o Conduct performance appraisals for each staff member bi annually, ensuring goals are agreed upon and staffs are given realistic and stretched targets
o Maintain discipline within the business unit.
o Fleet Management / Unit Gears / Generators :
o Ensure the fleet / unit gears / generators are maintained to the company policy, safe and adhere to the national traffic act.
o Monitor trends, investigate all accidents / incidents derive strategies to minimize related risk and cost.
o Ensure that all staff understands the policies relating to tyre management.
o Ensure your fleet is kept clean, branding in line with company policy and assets cared for.
O SALES
o Acquire new business.
o Source Sales leads by analysing niche markets and routes. Through these leads, establish contacts and liaison with companies within these markets/routes.
o Target potential clients and follow up by contacting them.
o Determine whether the potential client requires our services, schedule & confirm an appointment where necessary.
o Visit clients to explain the services we offer and ascertain the client's requirements
o Evaluate the profitability of taking on the business.
o Present estimates and proposals, both virtually and on the form.
o Negotiate rates within a given parameter.
o Attend to incoming telephone etiquette and enquiries from potential clients.
o Facilitate processing of credits applications.
o Obtain the credit application from the client, & submit to Head Office for approval.
o Obtain any further information required by the National Credit Manager in granting the credit.
o Visit or telephone existing clients
o Discuss all aspects of the services provided.
o Establish whether the clients requirements have been met and discuss problems or concerns regarding the service provided
o Liaise with the relevant departmental managers regarding client requirements or problems, and resolve problems according to the clients satisfaction.
o Report back to clients on the company's progress or conclusion with regards to their requirements or problems.
o Inform clients of any changes relevant to their business i.e. customs procedures, rate changes, etc.
o Report back to the source of the sales lead on the outcome.
o Comply with the management of the quality management system.
o Be aware of procedures.
o Understand and adhere to the job descriptions and work instructions,
o Establish the requirements of the client and conform to them.
o Interrupt the process and implement corrective action.
o Recommend changes to processes and/or to the quality system.
o Ad hoc - additional duties and responsibilities related to the position which will be delegated by the superior.
o To bring on new VTR and Film Fleet business
o Achieve targets in line with those set
o Do monthly feedback reports
- General
o Market and attain new business for your divisions and the company.
o Attain the full wallet spend within current customer based.
o Caring / entertaining of clients on a regular basis.
o Conducting workshops and training for staff.
o Ensure that good housekeeping standards are practiced throughout the Branches
o Attain feedback from the clients concerning their perception of the company's value offering to them

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