Head, Service
Job Description
Job Overview
Business Segment: Personal & Private Banking
Location: ZA, GP, Johannesburg, Simmonds Street
Job Type: Full-time
Job ID: 80297625
Date Posted: 11/24/2023
To be accountable for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.
Qualifications
Minimum Qualifications
First Degree Business Commerce
Experience
Digital & eCommerce, CHNW
Personal and Private Banking
8-10 years experience within a Call Centre environment, understanding the banks products and services.
Contact centre management, operations and previous branch experience.
Additional Information
Behavioral Competencies
Challenging Ideas
Convincing People
Directing People
Embracing Change
Following Procedures
Technical Competencies
Agile Concepts
Business Acumen (P&C)
Compliance
Contact Centre Customer Relationship Management
Continuous Improvement
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
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Job Detail
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Job IdJD1273253
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned