Health & Wellness Consultant

Cape Town, Western Cape, South Africa

Job Description


Qualifications & Experience:

  • Education: B Psych degree
  • Professional Membership: Health Professions Council of South Africa (HPCSA), Registered Clinical Psychologist
  • Experience: Minimum of 3 years in hospital, clinic, or managed care settings, providing mental health counselling
Key Responsibilities:
Client Service Delivery:
  • Provide telephonic and written counselling to members with high-risk or long-term illnesses
  • Support members in managing health risks and reducing hospital admissions
  • Ensure quality service delivery in collaboration with peers
Compliance & Risk Management:
  • Comply with legal and regulatory standards
  • Address operational risks and escalate when necessary
Operational Responsibilities:
  • Manage case information, handle claims queries, and collaborate with team members
  • Refer high-risk patients for additional support as needed
  • Stay updated with operational changes and deliver according to quality standards
Leadership & Development:
  • Meet personal performance goals, participate in coaching, and support diversity initiatives
Stakeholder Management:
  • Build relationships with customers and stakeholders and resolve complaints
Competency Requirements:
Attributes:
  • Ownership: Make informed decisions that align with customer needs
  • Collaboration: Build networks and share knowledge
  • Influence: Persuade and convince others effectively
Knowledge & Skills:
  • Knowledge of legislation, risk assessment, and scheme rules
  • Strong communication, problem-solving, and task-management skills
  • Proficient in clinical intervention, report writing, and computer technology

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Job Detail

  • Job Id
    JD1354612
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned