Health & Wellness Consultant
Cape Town, Western Cape, South Africa
Job Description
Qualifications & Experience:
- Education: B Psych degree
- Professional Membership: Health Professions Council of South Africa (HPCSA), Registered Clinical Psychologist
- Experience: Minimum of 3 years in hospital, clinic, or managed care settings, providing mental health counselling
Client Service Delivery:
- Provide telephonic and written counselling to members with high-risk or long-term illnesses
- Support members in managing health risks and reducing hospital admissions
- Ensure quality service delivery in collaboration with peers
- Comply with legal and regulatory standards
- Address operational risks and escalate when necessary
- Manage case information, handle claims queries, and collaborate with team members
- Refer high-risk patients for additional support as needed
- Stay updated with operational changes and deliver according to quality standards
- Meet personal performance goals, participate in coaching, and support diversity initiatives
- Build relationships with customers and stakeholders and resolve complaints
Attributes:
- Ownership: Make informed decisions that align with customer needs
- Collaboration: Build networks and share knowledge
- Influence: Persuade and convince others effectively
- Knowledge of legislation, risk assessment, and scheme rules
- Strong communication, problem-solving, and task-management skills
- Proficient in clinical intervention, report writing, and computer technology
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Job Detail
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Job IdJD1354612
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned