Job Description

Job Title: Healthcare Administrator
Location: Stellenbosch, Western Cape
Employment Type: Full-time
Industry: Financial Services
Career Level: Junior
Qualifications: RE5, NQF5
Experience: 2+ years in a healthcare-related role within the financial services industry:
We are looking for a detail-oriented and proactive Healthcare Administrator to provide essential support to the Healthcare Account Executive in managing employer group healthcare portfolios. This role plays a crucial part in ensuring smooth operations, maintaining accurate data, and facilitating communication related to healthcare benefits.Key Responsibilities:Administrative Support:

• Assist with day-to-day administrative tasks related to employer group portfolios.
• Maintain and update records to ensure accuracy and compliance with relevant regulations.

Client Relationship Management:

• Act as the primary point of contact for employer groups and employees, addressing inquiries about healthcare benefits.
• Schedule meetings, wellness events, and presentations.
• Respond to client inquiries in a timely manner and escalate complex issues as necessary.

Policy and Claims Management:

• Assist with the onboarding of new employees onto healthcare plans, including plan selection and registration.
• Track and follow up on claims, amendments, and group healthcare plan updates.
• Ensure timely processing of new applications or any changes to healthcare coverage.

Reporting and Data Management:

• Maintain a well-organised and secure database of client information while adhering to confidentiality protocols.

Collaboration and Coordination:

• Collaborate with insurers, healthcare providers, and other third-party service providers to resolve issues and ensure effective operational processes.
• Support the development and implementation of client-specific healthcare strategies.

Minimum Requirements:

• Grade 12
• NQF5 qualification and RE5 certification
• A minimum of 2 years of experience in healthcare administration within the financial services industry
• Proficient in spoken and written English and at least one other South African official language
• Strong computer literacy (MS Office Suite)

Desired Competencies:

• Strong organisational and multitasking abilities
• Excellent communication and interpersonal skills
• High attention to detail and the ability to handle sensitive information with discretion
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)

This is an exciting opportunity for someone looking to take the next step in their healthcare administration career and contribute to a dynamic, growing team. If you're an organised, proactive professional with a passion for healthcare and client management, we want to hear from you!

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