Healthcare Customer Advisors

Cape Town, Western Cape, South Africa

Job Description


Our client, a World-renowned BPO in Cape Town, is looking for Healthcare Customer Advisors to join their growing team.As a Healthcare Customer Advisor, you will handle majorly inbound. Ensure a positive customer experience and maintains an in-depth knowledge of customer needs.Essential Functions

  • Addressing incoming telephone, digital, or written inquiries
  • Assist customer with complex benefit questions, resolving issues, and educating healthcare members
  • Strong attention to detail and complex problem-solving skills
  • Effective communication, empathy and motivational skills
Minimum requirements
  • Must have a National Senior Certificate (Matric Certificate)
  • Must have a Clear Credit record, none negotiable
  • Must have a Clear Criminal record, none negotiable
  • Must be willing to work night shift, none negotiable
  • Must have 1 year unbroken call centre experience from UK or USA Market
  • 1 year Healthcare Industry experience - advantage
  • Familiarity with basic medical terminology and concepts used in US health insurance
  • Clear written and verbal communication with CEF Level B2
Salary: R 7900 basicShifts and benefits:
  • Working Hours: Monday to Friday: 14h00 - 02h00
  • Night shift allowance of, R1000
  • Medical Aid contribution R764
  • Free Transport to Home - within 35km radius from CBD
Location - Based in Cape Town, CBDSurgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email

Surgo

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1320050
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R7900 per month
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned