Job Description

A position has become available for a Healthcare Servicing Consultant in the HealthMax team. The team provides medical aid advise, support and claim management services to ensure that clients get the most from their medical aid.
The Service Consultant will serve as a point of contact who clients can depend on for assistance and support with their medical aid and health related products.Job description & duties:The duties for which you will be responsible in terms of this contract are briefly listed below and will be subject to amendment from time to time as required based on discussions with your manager:

• Service delivery and liaison with clients (telephonically and via email)
• Liaison with medical schemes to manage and resolve clients queries
• Ongoing support with the management of the clients health portfolio (medical scheme, loyalty programmes, Gap product and other Health products)
• Sales of ancillary products such as gap cover, dentistry, extended oncology.
• Effective coordination to ensure the timeously processing of members service transactions (amendments, cancellations, general queries, option changes, dependent registration)
• Retention activities
• Optimisation of chronic cover (registration, formulary investigations, utilisation of benefits)

1. Processing and activation of new broker appointments
2. Updating existing client information * Follow-up client calls where necessary

• Assistance with claims
• Assistance with other functions within the Administration area if and when required

Education and Experience:

• National Senior Certificate or equivalent
• Knowledge and experience of the above-mentioned functions
• Experience in a call centre or client service environment
• At least 2 years experience in medical scheme industry is essential

Key competencies:

• Good verbal and written communication skills
• Competent with excel & CRM programs.
• Ability to apply administration principals and work with detail and a high level of accuracy.
• Disciplined with doing follow ups and reminders and keeping clients informed
• Strong analytical and listening skills
• Team player
• Ability to work well under pressure
• Strong client service focus
• Relationship management skills
• Adaptable

Other:

• Start date: as soon as possible, we are aware that some candidates may require 1 months notice period.
• Salary bracket: CTC R15000 to R17000 depending on experience.
• Position may become hybrid after the successful completion of probation and dependent on the candidates internet connectivity at home.

Please note if you have not heard from us within two weeks please consider your application was unsuccessful.

JenRecruitment