Helpdesk Operator ( Coloured Male)

Johannesburg, Gauteng, South Africa

Job Description


PURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints.
Helpdesk

  • Attend to daily logged calls on the helpdesk/MyBuildings.
  • Logging and follow-up of complaints or other requests received from tenants for services to be rendered.
  • Checking and advising the PSM on the clientxe2x80x99s mandates
  • Ensuring supporting documents are attached to Helpdesk/MyBuildings system.
  • Allocating work orders to directly employed Property Service Management.
  • Tracking job progress when call was logged, PO created, vendor completing to capturing invoices and report overdue work orders.
  • Fast and efficient handling of calls received by helpdesk. Assign job cards to internal maintenance operatives and PSM. Immediate logging of the calls and supply reference #'s to the requester.
  • Attending to follow ups and escalations of work orders daily.
  • Accepting and completing of job cards and closing of work orders.
  • Liaise with contractors, Building Managers, Property Manager and Facilities Manager to ensure all parties are up to date with current issues/changes.
  • Notifying responsible supervisor of work to be carried out.
  • Assist Property administrator with the uploading of tenants on MyBuildings.
  • Send email Broadcasts from MyBuilding system.
  • Follow standards of the helpdesk procedures.
  • Adhere to deadlines set by management.
Invoice Management
  • Checking/Audit all received invoices daily.
  • All vendorxe2x80x99s invoices received to be checked against
compliance checklist.
Check coding of invoices as per the code supplied by the requester of the job card.
  • Ensuring that correct paperwork is attached to invoice.
  • Follow up and resolve non-complaint invoices.
  • Reconciliation of vendors statements
  • Prepare and report on daily progress report of helpdesk/MyBuildings. Report overdue work orders.
  • Assist with accrual report per Service Manager from the system (monthly).
  • Loading vendors on PIMS2 / MyBuildings.
  • Manage vendorxe2x80x99s documentation are in line with procedure documentation (monthly)
  • Assist contractors on MyBuildings (daily).
  • Assist finance department with SLA invoices (monthly).
  • Update Vendor files with the required documents (monthly).
  • Audit approved vendor list and report noncompliance to PSM (monthly).
  • Escalations of unresolved logged calls to Management.
  • Resolve queries allocated by Management.
  • Inform management of recurring problems.
  • Communication correspondence such as emails, faxes and telephones calls are followed up / completed as required.
  • Ensuring emails are read and responded to daily.
  • Follow Procurement standards and procedures. (as per Eris Procurement requirements).
  • Complete credit applications
  • Complete insurance claims and send to insurer
KEY COMPETENCIES
  • Very strong communication skills.
  • Excellent attention to detail and numerate accuracy.
  • Innovative thinking and ability to follow process.
  • Dynamic and enthusiastic.
  • The ability to interact professionally with individuals at all levels of staff.
  • Competent time management skills
  • Professional attitude and capability and personal initiative.
  • Be deadline driven.
QUALIFICATIONS AND EXPERIENCE
  • Matric (Must)
  • Relevant degree or diploma Equivalent (added advantage)
Experience
A minimum of 3 yearsxe2x80x99 property experience
Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings).

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Job Detail

  • Job Id
    JD1407817
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned