High Level Query Consultant
Job Description
Position:High Level Query ConsultantPosition Purpose:To provide information, advice and explanations on clinical or VIP queries of a complex clinical nature or to resolve complicated clinical queries for the company's stakeholders, both internally and externally.Experience:5 years hospital providing patient care (preferably Private Hospital) in area of expertise and 2 - 3 years managed healthcare experienceQualifications:Relevant medical qualification (nursing preferable)Generic Objectives:Specific deliverables:
Operating Model:
-Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement
-Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries
-Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement
-Complete productivity and query resolution reports as required and to standardPosition Specific Outputs-Investigate and resolve escalated high complexity clinical queries to standard and within Service Level Agreement
-Conduct root cause analysis of queries, identify and implement solutions and report on errors that lead to high level queries
-Ensure documentation and records of all high level queries are accurately filed and accessible within Service Level Agreement
-Complete productivity and query resolution reports as required and to standard
-Train/coach staff members
-Review VOC reports and provide feedback
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Job Detail
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Job IdJD1334606
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned