Job Description

:

• Leading the store team by being a Brand Ambassador who represents the brand and builds guest loyalty
• Deliver exceptional guest experience by implementing and monitoring our guest experience strategy and standards within the store.
• Achieving store results by driving and ensuring achievement of turnover, new accounts and rewards programmes
• Effectively managing the stock and minimising in-store risk
• Work independently and in a team-oriented, collaborative environment

Qualifications and Experience:

• Matric or equivalent
• Proven experience operating at a Leadership level
• Proven experience within the hospitality industry (advantageous)

Skills:

• To demonstrate innovative, critical thinking and problem-solving skills
• Strong interpersonal, facilitation and stakeholder management skills with the ability to influence
• Excellent written and verbal communication skills
• Good attention to detail and levels of accuracy
• Sound business acumen with a strong customer service focus
• Proven ability in multi-tasking and managing several deliverables at once.

Behaviors:

• Establishes and nurtures internal and external relationships to create robust, and mutually beneficial, partnerships.
• Understands, anticipates, and meets the needs and expectations of customers.
• Inspires, motivates, and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Takes accountability and ensures others are held to account on agreed upon performance targets.
• Interprets and simplifies complex and contradictory information when resolving organisational problems.
• Assesses and improves the efficiency, effectiveness, and quality of various work processes.
• Develops plans and prioritises initiatives that align to the organisational goals and objectives.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity act.About Us:Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.We're the designers, the makers, the shakers and the teams behind the scenes.Are you with us?

The Foschini Group