Job Description

Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape providing meals to village residents and patients in the onsite healthcare centres.

We are looking for a Hospitality Manager that will work across 3 villages (Cle Du Cap, Noordhoek Manor, Tokai Estate) and lead the front of house teams.

The Service Manager will be overseeing and managing the front of house managers of all the villages as well as their subordinates, ensuring that training is done, best practice is followed and ensuring a warm welcome, seamless service, and unparalleled customer satisfaction.

Duties include but are not limited to the following:

• Monitor, manage and review the service in the front of house at all villages
• Ensure the Food Service Manager on each shift coordinates their staff to ensure the delivery of exceptional front of house services.
• Implement operational working procedures, to support the delivery of service excellence
• Strong analysis of service delivery and identify continuous improvements
• Resolve any complaints in service delivery with Food Service Manager
• Relieve Food Services Manager when they are on leave
• Ensure that the Food Service Managers arrange meal service promptly each day
• Oversee that the Food Service Managers perform their daily checks
• Ensure that set up for events are completed
• Ensure excellent customer service and communication to all village residents and their families
• Liaising between management and trustees and advising management of any trustee concerns prior to trustee meetings
• Attend catering committee meetings
• Check the quantity and quality of equipment
• Conduct probation evaluations and performance evaluations of direct reports
• Create and manage staff rosters of direct reports
• Ensure staff training and development plans are managed, implemented, and administered.
• Monitor and ensure staffing levels are correct

Qualifications:

Relevant Tertiary Qualification in hospitality advantageous

Requirements and Experience:

• Proven experience in hospitality industry
• Excellent knowledge of serving etiquette
• Basic wine knowledge
• Experiences with management at multiple sites advantageous
• Experience in training & skill development

Skills and Knowledge:

• Exceptional leadership and interpersonal skills.
• Excellent organisational and time management skill
• Customer-centric mindset with a dedication to exceeding expectations.
• Skilled in managing multiple sites of catering and food services
• Has a strong ability and willingness to train, mentor, manage and continually improve the kitchen team
• Comprehensive knowledge of current leading culinary trends
• Ability to implement and manage procedures
• Computer proficiency
• Well spoken and presented

Specific Requirements:

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references
• Valid drivers licence
• Own reliable transportation with the ability to travel and relieve when needed

You will be required to work Monday - Friday, 08h00 - 17h00 but at times be required to work according to a roster when needed and be flexible to accommodate the standby roster.

Salary on offer is from R 30 000 Cost to Company per month. The amount offered will be dependent on qualifications, experience and other market related factors.

To see more about Faircape and what we have to offer go and look at our informative website -

Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.

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