Job Description

Our client in the Leisure, Travel & Tourism industry is currently looking for a Hospitality Manager, in Mopani, Limpopo.Responsibilities:

• Prepare welcome and departure notes for guests.
• Check guests in during the day and manage dietary requirements and other special requests.
• Meet all guests for check-ins, check-outs, hosting, and site inspections.
• Ensure all organizational requirements for delivering a guest experience at Lodge are planned and executed daily.
• Assist in the training and development of staff, as necessary.
• Work closely with the Senior Management team to ensure seamless daily operations.
• Maintain brand standards in all areas of the guest experience.
• Represent the brand in both appearance and behaviour.
• Foster an environment that embraces the company culture and values.
• Innovate new ideas and methods to enhance the brand and improve services.
• Plan, action, and create guest delights both in the bush and at the lodge.
• Check setups for breakfast, lunch, and dinner.
• Manage the butler's department, including shifts, duties, and resolving any issues.
• Ensure the main area is always tidy and styled according to standards.
• Host guests at mealtimes and ensure smooth service from the kitchen and butlers.
• Work closely with butlers and lodge managers to maintain high service standards.
• Assist the Operations Manager and Lodge Manager with monthly stock takes and stock orders.
• Assist with general administrative tasks, including emails, staff rostering, and daily allocations.
• Manage stock control, ensuring stock is issued correctly.
• Run point on large group bookings.
• Maintain open communication with all departments, ensuring information flows freely.
• Support lodge operations when the Operations Manager or Lodge Manager is on leave.
• Pay close attention to day sheet information such as dietary and medical requirements for guests.
• Be motivated, friendly, and proactive in dealing with lodge operations and guest expectations.
• Maintain a positive attitude and a willingness to learn and grow.
• Foster a training mentality and be open to feedback.

• 3 - 5 years experience in a 5-star operation in a camp manager/Duty manager role.
• Experience in the service industry especially in dealing with guests and staff.
• Managerial experience.
• MS Office knowledge essential.
• PANstrat Knowledge beneficial.
• Wine & Food experience.

• Dependent on qualifications and experience.

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