Job Description

Duties:Develop and implement strategic plans for hospitality operations
Ensure outstanding guest experiences and service quality across all lodges
Provide leadership to other departments and foster cross-department collaboration to ensure operational excellence
Manage and oversee lodge and hospitality teams to maintain high standards
Develop budgets, control costs, and manage financial performance for the hospitality
departments
Optimize processes to ensure compliance with health, safety, and security regulations
Oversee the hospitality departmentsxe2x80x99 HR as well as training and development initiatives and needs
Initiate and drive the implementation of IT systems, technology solutions, and other support services, ensuring they are executed effectively by the responsible teams.
Support and collaborate on all hospitality-related projects, such as lodge refurbishments and special initiatives, ensuring alignment with operational and guest experience standardsRequirements:Degree or Diploma in Hotel Management or a related field
Minimum of 8 yearsxe2x80x99 Senior Management experience at a 5* luxury property of which at least 5 years should be in a Game Reserve environment.
Proven experience in guest service excellence, operational efficiency, and financial
management
Proficiency in Microsoft Office and lodge/hotel-specific software
Exceptional leadership and management skills
High attention to detail and commitment to service excellence
Ability to work in a dynamic, high-pressure environment
Strong problem-solving and decision-making abilities
Ability to drive innovation and continuous improvement

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