Job Description

Hotel Duty Manager - IreneFull job descriptionVacancy: Hotel Duty ManagerJob Category: Rooms & Guest Services OperationsLocation: Irene Country Lodge GautengPosition Type: Middle ManagementFunctionReporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display a guest centric approach. Manage the day-to-day activities and support the Guest Services agent team whilst maintaining exceptional customer service standards in accordance with the hotel and Marriott policies and procedures.Required Experience & QualificationsRelevant Hospitality qualification or equivalentMinimum 3 years experience working in hotel and/ or similar position.Minimum 2 years management experience within a similar role.Systems Required - OPERA, MGS and GXP, Internet, MS Word/Office, Microsoft excel and Outlook.Guest Centric ApproachProfessional and pleasant dispositionStrong leadership and interpersonal skills essential.Strong planning and organizing skills to meet deadlines with regards to operational requirementsStrong and effective communication, problem solving and decision-making skills at all levels essentialProven excellent and conflict management skillsStrong administration skills - payroll input, staff rostering, trainingAbility to work within a pressurized environmentQuality and customer service drivenAbility to use Initiative and be proactive and self-motivatedEnsure that the standards of service excellence and guest satisfaction are met and maintainedAttention to detail pertaining to area of responsibilityMaintain a neat, clean, and well-groomed appearance as per company standardsExperience in IR management and disciplinary processesAbility to work without supervision and within a teamProficiency in Ms Office packages. Word, Excel, Outlook, Micros, OperaKey ResponsibilitiesEnsure that the standards of service excellence and guest satisfaction are met and maintained.Effective planning, assigning and delegations of tasks to meet deadlines.IR management - ensure disciplinary processes are carried out and adhered toEffective communication, problem solving, decision making and conflict managementEnsure that the standards of service excellence and guest satisfaction are maintainedEnsure that every guest complaint is handled and solved to the satisfaction of the guestActively champion and oversee all Marriott related issues to both staff and guests.Supply and co-ordinate training to all Front of House staff.Liaise with other departments and associates to ensure the smooth running of Rooms Division to ensure strong collaboration between Operations TeamsElevate Guest Services team to executional excellenceReview Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.Understands and follows policies and procedures with regards to the hotels key control system and ensure that others follow them.Review Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.Understands and follows policies and procedures with regards to the hotels key control system and ensure that others follow them.Perform other reasonable duties as and when requestedIrene Country Lodge is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Job Type: Full-timePay: R15 000,00 - R20 000,00 per monthAbility to commute/relocate:Irene, Gauteng: Reliably commute or planning to relocate before starting work (Required)Application Deadline: 2024/06/09Expected Start Date: 2024/07/01

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