Job Description

Hotel Manager (5-star)2024-06-25 - 2024-07-25PermanentCPT001611HospitalityWestern Cape, HelderbergOur client is seeking an innovative and dynamic Hotel Manager to join their team as the deputy to the General Manager.
The ideal candidate will possess a strong background in luxury hotel management, a visionary approach to leadership, and a dedication to maintaining and elevating their high standards of excellence.
As the Hotel Manager, you will play a crucial role in managing daily operations, enhancing guest engagement, and driving the propertys success, with a consistent focus on ensuring a sustainable business.Qualifications:

• Education: Bachelors degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum of 3 years experience in luxury hotel management or a similar role within the hospitality profession.

• Skills:

• Proven leadership and team management abilities.
• Strong communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Protel).
• Strong financial acumen with experience in budgeting and financial analysis.
• Ability to thrive under pressure and manage multiple tasks effectively.
• Customer-focused mindset with a commitment to providing exceptional service.
• Strategic thinker with innovative problem-solving skills.

Key Responsibilities:

• Operational Management: Assist the General Manager in overseeing all aspects of hotel operations, ensuring seamless service.
• Guest Experience: Uphold the highest standards of guest satisfaction by addressing concerns promptly, anticipating needs, and consistently exceeding expectations.
• Team Engagement: Lead, recruit, train, and motivate a team of professionals. Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Financial Performance: Support the General Manager in managing budgets, controlling costs, and optimising revenue through effective pricing strategies and operational efficiencies.
• Compliance: Ensure strict adherence to health, safety, and legal regulations. Maintain the highest standards of hygiene and safety protocols.
• Marketing and Sales: Collaborate with the marketing team to develop and implement strategies to attract new guests and retain existing ones. Oversee sales activities and promotional events.
• Customer Relationship Management: Build and nurture strong relationships with guests, suppliers, and local community organisations.
• Sustainability: Ensure that business sustainability is at the forefront of all operational and strategic decisions.
• Reporting: Prepare and present monthly reports on key performance indicators.

***Only shortlisted candidates will be contacted***

Merand Recruitment