Job Description

Operations

• Develop and build guest relationships, promptly respond to guest needs
• Maintain efficient Check in procedures
• To ensure effective liaison between Reservations and Front office Staff, as well as other departments
• Ensure that accounts are balanced daily
• Ensure effective and accurate check out facilities
• Ensure company policy is maintained withing the housekeeping department.
• Maintain exclusivity procedures of the hotel
• Carry out systematic checks of all Front of House and guests
• Reporting faults to maintenance and follow up
• Repairs to be actioned without delay 100% facilities
• Ensure maximum security in all areas under your control
• Conduct monthly asset counts
• Understand your kitchen and restaurant Man Plans
• Manage daily cash-ups to avoid risk
• Ensure your service is of a high quality
• No variations from the agreed standards of food presentation from the Food Consultant
• Ensure cleanliness of restaurants/bars/public areas
• Monitor daily variance reports and action shortages
• Monitor void reports and manage
• Understand the ownership roles and levels of responsibility in your team
• The custodians list should be regularly updated and evaluated
• Update your Aesthetics and Facilities files monthly
• Ensure Asset list is updated and signed off monthly and updated in your Facilities file
• Regularly check procedures for luggage storage and key control
• Procedures, Standard office procedures and luggage procedures.
• Maintain Uniform standards in all departments
• Implementation of Company Standard Operating procedures, and ensure it is maintained.
• To carry out, or ensure that regular on the job training is conducted to maintain standards
• Monthly and weekly rosters and follow up on-time attendance
• Progressive discipline where applicable
• Considers impact on business
• Demonstrates a sincerely positive attitude toward getting things done
• Understands and addresses group objectives
• Develops solutions that improve organisational performance

Financial

• Initiatives to increase revenue
• Debtors control no open accounts
• Travel Platform Management manage commission structure
• Sign all front desk and housekeeping purchase orders
• Achieve targeted Food and Beverage Costs
• Sign off income statement monthly

Human Resources

• Manage your staff through their HR files know where they live, who is the street committees, hobbies, and passions.
• Maintain staff files
• Work in conjunction with HR to ensure the most effective appointments.
• Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
• Participate in the progressive discipline in conjunction with HR office

General

• Guest and review driven
• Understand and capitalise on the key guest demographic
• Deadline Driven
• Innovative
• Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower

You will be expected to always be available telephonically and always have access to read and respond to your emails.QUALIFICATION:
Matric certificate
Hospitality related qualificationEXPERIENCE:
OPERATION experience essential!
2 to 4 years relevant experience
Previous experience in a similar role in a 4/5-star environment
Familiar with all duties of the Front Office / Reservations department
Strong financial acumen
Strong Food and Beverage experience
Strong MS Office skillsIf you have a flair for hospitality, a sharp business acumen, and a heart for people wed love to meet you.Please send your CV to Nichael Clack:

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