Job Description

Duties:

• Full function management duties of an up-market hotel
• General management
• F & B management
• Front Office & Reservations management
• Staff management and development
• Communication and systems
• Develop and build guest relationships, promptly respond to guest needs
• Maintain efficient Check-in procedures
• Ensure effective liaison between Reservations and Front office Staff, as well as other departments
• Ensure that accounts are balanced daily
• Ensure effective and accurate check out facilities
• Ensure company policy is maintained withing the Housekeeping Department
• Maintain exclusivity procedures of the hotel
• Carry out systematic checks of all Front of House and guests
• Reporting faults to maintenance and follow up
• Repairs to be actioned without delay 100% facilities
• Ensure maximum security in all areas under your control
• Conduct monthly asset counts
• Understand your kitchen and restaurant Man Plans
• Manage daily cash-ups to avoid risk
• Ensure your service is of a high quality
• No variations from the agreed standards of food presentation from the Food Consultant
• Ensure cleanliness of restaurants/bars/public areas
• Monitor daily variance reports and action shortages
• Monitor void reports and manage
• Understand the ownership roles and levels of responsibility in your team
• The custodians list should be regularly updated and evaluated
• Update your aesthetics and facilities files monthly
• Ensure Asset List is updated and signed off monthly and updated in your Facilities file
• Regularly check procedures for luggage storage and key control
• Standard office procedures and luggage procedures
• Maintain uniform standards in all departments
• Implementation of Company's SOPs and ensure that these are maintained
• To carry out, or ensure that regular on the job training is conducted to maintain standards
• Monthly and weekly rosters and follow up on-time attendance
• Progressive discipline where applicable
• Considers impact on business
• Demonstrates a sincerely positive attitude toward getting things done
• Understands and addresses group objectives
• Develops solutions that improve organizational performance
• Financial duties:

• Initiatives to increase revenue
• Debtors control no open accounts
• Travel Platform Management manage commission structure
• Sign all front desk and housekeeping purchase orders
• Achieve targeted Food and Beverage Costs
• Sign off income statement monthly
• Human Resources:

• Manage staff through their HR files
• Maintain staff files
• Work in conjunction with HR to ensure the most effective appointments
• Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective
• Participate in the progressive discipline in conjunction with HR office

• Grade 12
• Degree / Diploma in either Management, Finance or Tourism
• Must have sound financial acumen
• Must have at least 5 years experience as a General Manager in a 4/5 Star establishment with at least 100 beds
• F&B background is a big plus
• Must be computer literate and experience in Opera software is essential
• Contactable references

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