Job Description

Hotel Manager - South AfricaJob SummaryPlease note that this position is based in The Middle East, relocation, accommodation and additional benefits apply.Job Title: Hotel Manager 5-Star HotelJob Type: Full-timeThis comprehensive role requires a balance of operational expertise, financial acumen, and strong leadership to maintain the luxury standards and enhance the guest experience at a 5-star hotel.Job Overview:The Hotel Manager is responsible for the daily operations of a prestigious 5-star hotel. This includes managing staff, ensuring high standards of guest service, overseeing budgeting and financial operations, and maintaining a luxurious and welcoming atmosphere. The Hotel Manager ensures that every guest's experience meets or exceeds expectations, while maintaining operational efficiency and profitability.Key Responsibilities:Guest Services Management:Oversee guest relations and ensure that the hotel provides an exceptional, personalized experience to all guests.Address guest complaints and resolve issues in a professional, timely, and efficient manner.Ensure guest satisfaction by proactively identifying needs and maintaining consistent high-level service.Staff Management and Leadership:Lead, train, and motivate hotel staff, ensuring that all departments (front desk, housekeeping, food & beverage, etc.) are operating smoothly.Foster a positive, team-oriented work culture that reflects the hotel's luxury standards.Conduct regular performance reviews and provide feedback, training, and coaching to staff.Operational Oversight:Manage day-to-day operations of the hotel, ensuring rooms, dining services, facilities, and amenities meet or exceed 5-star standards.Ensure adherence to health and safety standards, legal regulations, and company policies.Optimize operational efficiency to minimize costs without compromising guest satisfaction.Financial Management:Develop and manage the hotels budget, ensuring financial goals are met or exceeded.Monitor revenue and expenses, identify cost-saving opportunities, and increase profitability.Approve purchases and oversee inventory management in various departments.Marketing and Sales:Develop and implement marketing strategies to attract guests and enhance the hotels reputation.Collaborate with the sales and marketing teams to promote special offers, events, and packages.Build and maintain relationships with travel agents, corporate clients, and event planners to generate business.Event Planning and Coordination:Oversee the successful planning and execution of events, conferences, and special occasions within the hotel.Ensure coordination between departments to guarantee smooth and memorable experiences for event clients.Quality Control and Standards:Ensure all hotel areas meet the 5-star quality and service standards.Conduct regular inspections of guest rooms, facilities, and common areas to ensure cleanliness, maintenance, and luxury standards.Implement and maintain quality control systems to monitor service delivery and guest satisfaction.Crisis Management and Problem Solving:Act quickly to address any unforeseen circumstances or emergencies, ensuring minimal disruption to guests and operations.Manage high-stress situations with professionalism and maintain a calm demeanor.Strategic Planning and Reporting:Provide regular reports to upper management on hotel performance, guest satisfaction, operational issues, and opportunities for improvement.Participate in strategic planning for the hotels growth, including new service offerings, renovations, or brand improvements.Required Qualifications and Skills:Education: Bachelors degree in Hospitality Management, Business Administration, or a related field (Masters degree preferred).Experience: Minimum 5 years of experience in hotel management, preferably in a luxury or 5-star hotel environment.Skills:Exceptional leadership, communication, and interpersonal skills.Strong understanding of hospitality operations and guest services.Financial management skills, with experience in budgeting and revenue forecasting.Problem-solving abilities and the ability to think quickly under pressure.Proficiency in hotel management software and MS Office.Strong customer service orientation and ability to build strong relationships with clients and staff.Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.

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