Job Description

JOB DESCRIBTION:

Oversee and coordinate daily hotel operations to ensure a seamless guest experience Develop and implement operational policies and procedures to enhance efficiency and service quality Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed Manage and optimize hotel budgets, controlling expenses and maximizing revenue Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards Ensure compliance with all health and safety regulations, conducting regular inspections Develop and maintain positive relationships with vendors, suppliers, and local businesses Handle guest concerns and complaints with professionalism and a commitment to resolution Stay informed about industry trends and best practices to drive continuous improvement

QUALIFICATIONS:

Bachelor's degree in Hotel Management, Business Administration, or a related field Proven experience in hotel operations management, with a track record of successful leadership Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Proficiency in hotel management software and Microsoft Office applications Demonstrated ability to drive revenue growth and optimize operational efficiency Leadership and team management skills, fostering a positive and collaborative work environment Knowledge of health and safety regulations and best practices Flexibility to work irregular hours, weekends, and holidays as needed Commitment to delivering exceptional guest experiences and maintaining high standards of service
Job Type: Full-time

Ability to commute/relocate:

Johannesburg, Gauteng: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:

Bachelors (Preferred)
Experience:

Hotel Operations Manager: 4 years (Preferred)
Willingness to travel:

* 100% (Preferred)