Job Description

Job Summary Requirements:

• Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
• Should be experienced within all different areas of a Hotel
• Polite, friendly person with a strong personality that can think on their feet
• Well spoken and well presented individual
• Strong leader who have been in charge of employees before
• Must have grade 12 and be computer literate
• Previous experience on Opera and Micros would be an advantage
• Formal hospitality degree/diploma preferable

Candidate will be required to:

• Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
• Effective leadership, manage and oversee all departments within the hotel
• Plan and manage the day to day operations effectively
• Drive the broader goals of the hotel in relation to all outlets mentioned above
• To ensure consistent acquisition and maintenance of guests
• The managing of Human Resources paperwork for the entire hotel
• Ensure the required policies, procedures and administrative systems and controls are in place
• Day to day guest interaction to receive feedback and actively implement necessary action
• Overseeing and assisting in departmental stock takes
• Adherence to all company practices
• Leading, training and motivating the team
• Drive the hotels quality plan and implement all required standards
• To stand in and perform the duties of an Acting General Manager in the absence of the General Manager

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