Job Description

Duties:Implement and monitor policies, processes and standards to ensure an effective high- quality housekeeping service is provided to guests and the operations team.
Scheduling staff, delegating duties and managing outputs of the housekeeping team
Implement and monitor processes to understand the departments needs and expectations of guests, and report on same
Provide direction, oversight and guidance to the housekeeping team.
Ensure housekeeping department implements all relevant security and health and safety policies, processes and procedures.
Ensure the housekeeping team provides impeccable service to guests consistently.
Ensure the development of a housekeeping team that pays attention to detail, takes initiative, and works competently and confidently as one team
Ensure processes reflects a care for spaces, furniture, and equipment
Perform HR related administration and ensure that it is kept up to date and reporting submitted on time
Deal with complaints, solve problems, special guest requests and any other issues that may arise.
Consistently strive to achieve maximum performance and always promote a professional service-oriented environment.
Maintain effective and positive working relationships with team members and other operational / support areas.
Identify areas in which waste can be reduced, financial savings made and monitor service practices to achieve waste reduction targets.
Ensure that all housekeeping team members receive regular performance feedback and support their documented development plans.
Ensure that training is given to the housekeeping department regularly and that a training plan is followed.
Direct supervision of all training, performance management, scheduling and assigning of daily duties and long-term projects
Controlling the operational budget, labour costs, equipment and supply requisition
Take responsibility to ensure all required tasks are completed accurately and within given time frames.Requirements:Matric and a relevant tertiary Degree or Diploma
At least 5 years experience in a management role within the hospitality industry / a large 4 / 5* hotel
The ability to convey clear instructions to colleagues while being mindful of tight operational deadlines.
Ability to focus intently on ensuring consistent high-quality personalised service
Fluent English speaker
Competent working knowledge of Word and Excel, Outlook and other Hotel Management Systems
Efficient time management skills
Keen attention to detail with excellent follow-through capabilities
Diplomatic and able to deal with people at all levels with confidence and ease, friendly and welcoming disposition.
Able to remain calm and maintain professional outlook, even when under pressure.
Drivers licence

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