Job Description

Area: Hoedspruit

Qualifications & Requirements:

• Valid RSA Driver's License
• Proficient in MS Office and Email
• Exceptional Guest Relations skills
• to manage staff
• Understanding and ability to manage the housekeeping department
• Ability to plan ahead and problem solve
• Financial Ability experience in budget control, stock takes and stock control

• Previous experience in a Big 5 reserve and 5 star lodge necessary
• Previous housekeeping supervisory experience

• Salary is negotiable depending on experience and references
• Accommodation
• Meals while on duty
• 21 days on 7 days off work cycle
• 15 days annual leave
• Provident Fund

• Implement and monitor policies, processes, and standards to ensure effective high quality housekeeping service is provided to guests
• Implement and monitor processes to understand housekeeping needs and
• expectations of guests, and reports on these
• Implement and monitor processes that facilitate immediate response to
• housekeeping requests received from guests
• Provide direction, oversight, and guidance to the housekeeping team
• Ensure daily housekeeping workflow is completed timeously as set out
• Ensure housekeeping discrepancy report is handed to the general manager
• timeously every day as set out by your daily workflow
• Attend and or conduct morning briefing with the housekeeping team
• Daily linen count
• Monitor laundry department and ensure laundry is up to date and that the linen
• cleanliness is up to standard
• Housekeeping manager (continued):
• Implement and monitor with senior Food and Beverage leaders and supervisors,
• fellow housekeeping, and the stewarding department to ensure effective par-stock
• levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other
• items required for the operation of the housekeeping department
• Ensure the housekeeping department implement all relevant security and health and
• safety policies, processes, and procedures ensuring compliance with local legislation
• Implement and monitor implementation of an effective keys control system for areas
• relevant to the housekeeping department, ensuring safety and security of residents,
• equipment, and supplies
• Facilitate communication and collaboration of housekeeping team across the
• organization
• Support the housekeeping function to implement and monitor an effective pest
• control system for housekeeping areas and monitor and report the effectiveness of
• the system
• Ensure the housekeeping team provides impeccable, intuitive, and proactive
• customer service to guests consistently
• Implement and report on team daily service and operational objectives
• Financial
• Stock control and stock takes
• Maintain the correct allocations of expenditures
• Rooms Division
• Manage the housekeeping and laundry departments in conjunction with the General Manager
• Ensure the lodge maintains the required standards aesthetically
• Ensure costs are maintained as per the required standard
• Assist with Events planning and execution
• Assist with cost control Attributes
• Mature and responsible
• Well spoken, well-groomed and presentable
• Strong leadership capabilities
• Positive attitude and approach toward team work
• Hands on approach towards the guest experience
• Ability take initiative and problem solve
• Excellent guest interaction skills
• Passionate and pro-active towards personal growth and training
• Sober Habits, NO DRUGS

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