Job Description

Drive operational excellence within the HR Administration team. This role is responsible for leading a team of HR Administrators, ensuring the efficient execution of HR processes, and fostering a culture of continuous improvement, compliance, and service excellence. Acting as a key liaison between HR administration and business stakeholders, the role proactively identifies opportunities to enhance efficiency, streamline workflows, and leverage technology to improve HR service delivery.


Balance the day-to-day operations with process optimization initiatives, to ensure the HR Administration Team provides a seamless delivery of HR services and enhances employee experience.

Key Performance Areas

HR Administration

Manage optimal task and resource allocation to ensure that service delivery is as per defined target Define appropriate ways of working internally within the team to ensure seamless delivery as per norms Manage deployment of a robust quality framework Accountable for supporting audit requirements, putting in place effective controls to ensure compliance Ensures team follows standardized HR processes to maintain consistency and efficiency. Develops, optimizes, and leads the standardization of HR processes across the division, ensuring alignment with business needs. Monitors and enhances service delivery metrics, using insights to improve employee experience.

HR Optimisation

Standardise HR admin processes. Manage adoption of standard processes. Train Principals, PA's and Campus Bursars on HR processes, payroll timelines, supporting documents and associated implications of not complying. Proactively identify process improvements and leverage technology to drive efficiencies. Identifies inefficiencies and suggests improvements within the immediate team scope. Leads broader continuous improvement efforts, aligning HR operations with best practices and introducing process innovations

Stakeholder Engagement

Build and maintain working relationships with key stakeholders - Line managers, HRBP's, Brand MD's. Ensures a customer-centric approach within the team, resolving employee and manager queries efficiently.

Issue Resolution

Manages and resolves escalations within the team and business, ensuring timely resolution. Establishes escalation protocols, analyses trends in issues, and implements long-term solutions to enhance HR service quality.

Team Management & Development

Directly supervise the HR Administrators, providing daily oversight, guidance, and feedback. Leads the team strategically by driving talent development, succession planning, and maintaining high performance standards. Conducts on-the-job training for the team and operational stakeholders to improve efficiency and compliance.

Knowledge

Good understanding of excel reporting Customer Centric approach People Management Experience Extensive Knowledge of AskHR administration Good understanding of employee life cycle end to end Experience of process Improvement & implementation

Qualifications

Advanced Certificate /Diploma (NQF Level 6)


Tertiary qualification( NQF Level 7)