Job Description

We are looking for an experienced HR Advisor who will provide a comprehensive, effective and efficient HR service to internal customers and people managers as part of our HR Operations team.HR Service Centre

• Provide HR support to Clinigen, ensuring that the HR Department is covered at all times between the core operating hours of 9am - 5pm
• Be the front line of contact for queries coming into the HR Department and manage allocated case load as assigned by the HR Operations Manager
• Provide professional support and advice to internal customers on a range of employment issues including conditions of service, policies and procedures, employment legislation and good practice
• Assist people managers in dealing with HR matters as appropriate with confidentiality and to appropriate time scales. To include:

• Short and long-term sick handling including home visits, welfare meetings, GP reports, Occupational Health referrals as required
• Capability/Performance case management
• Disciplinary case management
• Resolution (Grievance) case management
• Flexible working applications/ processes
• Maternity & paternity processes
• Support the HR Business Partners when required with change management processes such as consultation handling, TUPE, restructure, redundancy etc.
• Facilitate the development of HR skill in managers by advising and training on matters of employment law and best employment practice and the interpretation of terms and conditions and HR policies and procedures
• Support managers to use the performance assessment system to identify development needs and priorities
• Maintain the Staff Handbook and associated policies and procedures, in line with current legislation and Clinigen process.
• To encourage enforcement of the Staff Handbook Clinigen Compass taking advice from the HR Operations Manager and external employment law resource where necessary
• Produce and check correspondence in relation to changes of employee terms and conditions of employment and interface with payroll services on changes to salaries
• Leavers processing, to include acknowledgement letters, final salary calculations and exit interviews
• Produce and issue contract changes passing to the HR Coordinator for payroll processing

Recruitment

• Support the recruitment process for allocated roles, including preparation of recruitment documents, drafting and placement of job adverts, coordination of interview schedules and testing, liaison with candidates and recruitment agencies, conduct telephone screens and interviews with hiring managers.
• Continually review our recruitment processes to ensure they are effective and suggest process improvements where required
• Participate in and provide support for the design, development, and implementation of overall recruiting strategy
• Support the implementation of projects within the business, such as graduate recruitment, social media implementation, employer branding, diversity and inclusion best practice

Payroll Processing

• Support the HR Coordinators/Payroll Manager/Finance with monthly payroll processing
• Support with changes to staff details in line with payroll cut-off

Training

• Assist with the preparation and delivery of line leader training programmers on HR related matters. Ensure the content of the training is relevant to training needs identified, and in line with current best practice and legislation

HR System

• Ensure accuracy of information when inputting into the HR system
• Produce reports from the HR system and monitor key metrics as required (absence, staff turnover, head count etc.)
• Create and maintain personal, employment, payroll and staffing establishment information and records in both the manual filing system and the HR system. Ensure that paperwork and systems pertaining to personnel are administered and maintained in accordance with the Staff Handbook, company policy, best practice and relevant industry regulation.
• To ensure that manual and computerised data is managed within the requirements of local data legislation

Requirements

• Demonstrable experience working in a similar role is essential, particularly previous exposure to managing employee relations issues
• Experience supporting multiple countries/global teams from a HR perspective is highly advantageous
• A relevant HR based qualification (e.g. CIPD level 3 or SABPP) is advantageous
• Excellent written and verbal communication skills with the confidence to work collaboratively with internal and external stakeholders
• A proactive and organised approach, with the ability to work independently and prioritise workload according to the needs of the team and business
• Highly computer literate; experience operating with all Microsoft Office software (E.g. Excel, Word, PowerPoint and Visio)
• Confident dealing with managers and employees at all levels

Clinigen