Job Description

Job Summary:The HR Manager is responsible for overseeing all human resource functions at the hotel, including recruitment, employee relations, performance management, training, and compliance with labor laws. This position requires a strategic thinker with strong interpersonal skills, capable of fostering a positive workplace culture while aligning HR practices with the hotels overall business goals. The HR Manager acts as a key liaison between management and employees, ensuring that the hotel's workforce is motivated, well-trained, and operating within legal frameworks.Key Responsibilities: * Recruitment and Staffing:

• Manage the full recruitment process, including job postings, candidate screening, interviewing, and onboarding of new employees.
• Collaborate with department heads to identify staffing needs and ensure that the hotel is adequately staffed to meet operational demands.
• Develop and implement strategies to attract top talent and reduce employee turnover.
• Employee Relations and Engagement:

• Foster a positive work environment by promoting open communication, resolving conflicts, and addressing employee concerns.
• Implement employee engagement initiatives to enhance job satisfaction and retention.
• Organize and conduct regular meetings with staff to provide updates, gather feedback, and promote team cohesion.
• Performance Management:

• Oversee the performance management process, including setting performance standards, conducting regular appraisals, and managing performance improvement plans.
• Work with department heads to ensure that all employees have clear performance goals and receive regular feedback on their progress.
• Provide guidance and support to managers on handling disciplinary actions, terminations, and other employee-related issues.
• Training and Development:

• Develop and implement training programs to ensure that employees are equipped with the necessary skills and knowledge to perform their jobs effectively.
• Identify training needs across departments and work with external trainers or consultants when needed.
• Promote continuous learning and development opportunities for staff to support career growth and improve hotel operations.
• Compliance and Policy Management:

• Ensure compliance with local labor laws, employment standards, and health and safety regulations.
• Regularly review and update HR policies and procedures to reflect changes in legislation and industry best practices.
• Manage employee records and ensure that all necessary documentation, such as contracts and performance records, is accurate and up to date.
• Compensation and Benefits:

• Administer the hotels compensation and benefits programs, including payroll, leave management, and employee wellness programs.
• Conduct regular salary reviews and benchmark the hotels compensation packages against industry standards to remain competitive.
• Manage employee benefits, such as medical aid, pension schemes, and other perks, ensuring that all staff are aware of and can access their benefits.
• Health and Safety:

• Work with the Health and Safety Officer to ensure that the hotel complies with all health and safety regulations.
• Conduct regular health and safety training and ensure that all staff are aware of their responsibilities in maintaining a safe working environment.
• HR Reporting and Analytics:

• Prepare regular HR reports for senior management, including data on turnover, recruitment, training, and employee satisfaction.
• Analyze HR metrics to identify trends and areas for improvement, making recommendations to management as needed.

• Education:

• Bachelors degree in Human Resources, Business Administration, or a related field.
• HR certification (e.g., CHRP, SHRM) is an advantage.
• Experience:

• Minimum of 3-5 years of experience in an HR management role, preferably in the hospitality industry.
• Proven experience in recruitment, employee relations, training, and HR compliance.
• Skills and Competencies:

• Strong knowledge of South African labor laws and HR best practices.
• Excellent interpersonal, communication, and leadership skills.
• Ability to handle sensitive and confidential information with professionalism.
• Proficiency in HR software and Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong problem-solving and conflict resolution skills.
• Personal Attributes:

• High level of integrity, discretion, and ethical behavior.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Strong attention to detail and organizational skills.

Work Environment:This role is based at the hotel in Polokwane. The HR Manager will work closely with all departments, from front-line staff to senior management, ensuring that HR practices support the hotels goals and operations. The position may involve occasional travel for training or recruitment purposes.

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