Job Description

We are seeking a HR Officer with Industrial Relations Experience who will be responsible for managing various human resources functions with a strong focus on employee relations and industrial relations (IR). This role involves handling employee grievances, disciplinary processes, compliance with labour laws, and supporting the HR team in implementing HR policies and strategies. The HR Officer will play a crucial role in fostering a positive work environment, maintaining employee engagement, and ensuring compliance with labour regulations and company policies.Key Responsibilities:1. Employee Relations and Industrial Relations:

• Manage and resolve employee grievances, disputes, and conflicts in a timely and effective manner.
• Provide advice and support to management and employees on employee relations and industrial relations issues.
• Assist in developing and implementing employee relations and disciplinary policies in line with labour laws and company guidelines.
• Conduct investigations into employee misconduct and recommend appropriate actions.

2. Compliance and Legal Advisory:

• Ensure compliance with all relevant labour laws, regulations, and internal policies.
• Keep up-to-date with changes in labour laws and regulations and advise management on necessary adjustments to policies and practices.
• Prepare and maintain documentation related to employee relations issues, grievances, disciplinary actions, and investigations.

3. HR Administration and Data Management:

• Maintain accurate and up-to-date employee records in the HRIS (Human Resource Information System) and ensure confidentiality.
• Generate HR reports and provide analysis on employee relations trends, grievances, and disciplinary actions.

4. Policy Development and Implementation:

• Assist in the development and review of HR policies and procedures to ensure they align with legal requirements and best practices.
• Communicate policies and procedures to employees and managers, providing guidance and clarification as needed.

5. Performance Management:

• Support the performance appraisal process, including assisting managers and employees with documentation and performance discussions.
• Help track performance reviews and support the development of performance improvement plans where necessary.

6. HR Projects and Initiatives:

• Participate in HR projects and initiatives, such as employee engagement programs, wellness activities, and diversity and inclusion efforts.
• Contribute to the continuous improvement of HR processes and practices.

Qualifications and Requirements:

• Education: Bachelors degree in Human Resources, Industrial Relations, Law, or a related field.
• Experience: 1-3 years of experience in an HR Officer role with a strong focus on Industrial Relations (Non Negotiable) , preferably within a BPO or similar environment.

xc2xb7 Knowledge:

• Solid understanding of labour laws, industrial relations practices, and HR policies.
• Experience in handling employee grievances, disciplinary actions, and investigations.

xc2xb7 Skills:

• Excellent interpersonal, negotiation, and conflict resolution skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite and HR software or HRIS systems.

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