Job Description

HRBP Development Position- 6 month CDP - Cape TownFull job descriptionCompany DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.An exciting development opportunity for an HRBP (CDP) has just become available. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. This will be a night shift role. Employee Induction & On-boardingInduction and On-boarding of all new hires.Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition Employee EngagementEnsuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale Partnering with Operations to:Implement & maintain the Companys 5 People PromisesEnable and drive reward and recognitionDrive eNPS & Amelia surveys, communicate results, draft, implement and track action plans Talent Management: Partnering with Operations to ensure that:-Job profiles and KPIs are in place, easily accessible and maintained/updated for all positionsPerformance appraisals are implemented, tracked and calibrated effectively as per the quarterly cyclesPersonal Development Plans are in place for each team memberProbation is effectively managed with all new startersProviding feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively Retention Management: Partnering with Operations to:-Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retentionConducing exit interviews and post-exit follow-ups and reporting on trends IR, ER and Discipline Management: Partnering with Operations to effectively:Facilitate the resolution of conflict-Manage and resolve misconduct, poor performance, and incapacity and incompatibility cases -Manage and reduce absenteeism Partnership Management:Developing and maintaining effective partnerships with internal and external stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.) HR Administration Facilitating efficient, timeous and accurate HR & IR administration & documentation while maintaining 100% confidentiality at all times.An exciting development opportunity for an HRBP (CDP) has just become available. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. This will be a night shift role. Employee Induction & On-boardingInduction and On-boarding of all new hires.Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attritionEmployee EngagementEnsuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive moralePartnering with Operations to:Implement & maintain the Companys 5 People PromisesEnable and drive reward and recognitionDrive eNPS & Amelia surveys, communicate results, draft, implement and track action plansTalent Management: Partnering with Operations to ensure that:-Job profiles and KPIs are in place, easily accessible and maintained/updated for all positionsPerformance appraisals are implemented, tracked and calibrated effectively as per the quarterly cyclesPersonal Development Plans are in place for each team memberProbation is effectively managed with all new startersProviding feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectivelyRetention Management: Partnering with Operations to:-Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retentionConducing exit interviews and post-exit follow-ups and reporting on trendsIR, ER and Discipline Management: Partnering with Operations to effectively:Facilitate the resolution of conflict-Manage and resolve misconduct, poor performance, and incapacity and incompatibility cases -Manage and reduce absenteeismPartnership Management:Developing and maintaining effective partnerships with internal and external stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)HR AdministrationFacilitating efficient, timeous and accurate HR & IR administration & documentation while maintaining 100% confidentiality at all times.

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