Job Description

SUMMARY:
Huawei South Africa is expanding our South Africa Software Business Department at our Johannesburg Offices in Woodmead and we're on the hunt for a South African AI CALL CENTER SOFTWARE SOLUTIONS expert!POSITION INFO:RESPONSIBILITIES:Establish and Communicate Value Proposition:

• Articulate the value of Huaweis AI Call Center Solutions to customers, highlighting key benefits and advantages.
• Collaborate with sales and marketing teams to develop compelling messaging and materials that effectively communicate the value proposition to target audiences.

Data Interpretation and Analysis:

• Interpret data related to customer interactions, call center performance metrics, and market trends.
• Apply statistical techniques to analyze data and extract meaningful insights that inform decision-making processes.

Market Insight and Prioritization:

• Provide ongoing market insight by monitoring industry trends, competitor activities, and customer feedback.
• Work closely with management to prioritize business and information needs based on market dynamics and customer requirements.

Process Improvement and Solution Enhancement:

• Identify and define new process improvement opportunities within call center operations.
• Facilitate regular synchronization meetings with cross-functional teams to align on solution features, capabilities, and priorities.
• Collaborate with Product and Solution Management teams, as well as Product Owners, to ensure alignment between strategy and execution.

Efficiency and Execution Improvement:

• Drive improvement initiatives aimed at enhancing efficiency and execution across relevant teams, products, components, and functions.
• Implement best practices and methodologies to optimize processes and workflows related to AI Call Center Solutions.
• Monitor performance metrics and KPIs to track progress and measure the impact of improvement efforts.

REQUIRED QUALIFICATIONS/SKILLS/EXPERIENCE:

• Degree in Computer Science/Engineering/Business Administration/related field
• Proven experience in a similar role, with a focus on ARTIFICIAL INTELLIGENCE, CALL CENTER OPERATIONS, or SOLUTION ENGINEERING.
• Analytical skills
• Ability to interpret complex data
• Draw actionable insights.
• Presentation skills
• Effectively convey technical concepts and business value propositions
• Strategic thinker
• Prioritize tasks
• Make informed decisions based on market dynamics and customer needs
• Experience working in cross-functional teams
• Driving collaborative initiatives
• Statistical analysis tools and techniques
• Call center technologies
• AI solutions
• Industry best practices

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