Job Description

Title Human Capital Coordinator



The Human Capital Digital Centre Coordinator provides exceptional, high-volume HC customer service support to our employees and HC Partners while applying superior client-focus, communication, and organizational skills in line with solid Human Capital principles and practices.

HC Customer Service:

Provide support to employees regarding transactional queries (including but not limited to - payslips, payroll queries, IRP5, leave queries, UIF, offboarding documents, onboarding documents, retirement fund, beneficiaries, AOT support, bank details changes, PST changes, medical aid)

Provide clarity on policies and procedures, where to find them, what they are, AOT processes, AOT queries, documentation and forms

Provide clarity on employee benefits and other HC service offerings

Resolve or escalate all relevant stakeholder queries and complaints according to Altron's policy and procedure framework

Drive a high-performance culture within the HC team at a personal level. As a team keeping each other accountable and speaking up with respect

Provide clarity to internal customers, taking ownership of a query until resolution HC Reporting Service

Generate monthly and ad hoc reports for HCBPs and internal customers as required

Provide data for input into statutory reporting HC & Payroll Transactional Service

Provide support for HC Team on all HC transactional activities

Executing on and offboarding for employees

Executing employee pay and benefits changes for employees

Perform all relevant human capital and payroll related administration to achieve accuracy, efficiency and automation, meeting all deadlines as required

Liaise with Group Compensation and Benefits COE (Payroll) to ensure people are paid on time and accurately

Enter and maintain information on all HC systems, being responsible for data accuracy in the various HC systems

Save/scan/copy to file documents as required to ensure that there is an appropriate audit trail and that information is easily accessible ensuring a full record is available at any time (the job is not done until the filing is done)

Provide relevant documentation and support for internal and external audits

Process Improvement

Provide feedback to HC Leadership on the relevance and effectiveness of policy, tools and processes to help improve their design

Work closely with the HC Leadership, HCBPs and COEs to continuously monitor and identify opportunities for improvement in the efficiency and quality of HC services

Assist with the implementation of relevant HC related projects in the respective operation working with members of the wider HC team Governance and Risk Management

Provide feedback to the HC Leadership to initiate improvement projects that will improve efficiency or protect against risks in the function

Establish and maintain the highest ethical standard in employment practices, including compliance with all statutory requirements

External Parties and Relationship Management

Manage relationships with HC Business Partners providing transactional support

Manage relationships with Group and Opco COEs

Manage relationships with HC related Service Providers

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

ADB HC Team

Managers and Employees

Peers in Altron Group

Group COEs Reasons for Interaction:

Collaborate across HC function

Provide transactional support to HCBPs and COEs

Provide reactive HC service to employees and managers on transactional matters

Payroll and reporting External:

Service Providers Reasons for Interaction:

Work with consultants and Service Providers

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Bachelors Degree in Human Resources or any relevant tertiary qualification Professional Qualifications

Professional membership in HC association (advantageous) Years of Experience

2 - 3 years experience in Human Resources

2 - 3 years customer facing experience

2 - 3 years working with HR information Systems Other requirements

Ability to collect, organize, analyze, and report data in an accurate, timely and meaningful manner

Ability to work with sensitive data and maintain strict confidentiality

Strong organizational and prioritization skills including the ability to adapt and evolve as situations arise

Good hands on knowledge and experience with HC systems

Excellent computer literacy

Technology and system savvy

Working proficiency in Microsoft Office Suite

Professional demeanor, including the ability to demonstrate courtesy, empathy, and tact

Excellent service orientation

Strong detail orientation, and administrative skills, critical thinking, and the ability to prioritize in a fastpaced environment with high degree of accuracy

Good knowledge of local labour laws

Ability to interpret and explain policies and procedures

Strong oral and written communications skills

Good understanding of Human Capital Management theories and principles

Ability to maintain supreme levels of ethical behaviour and confidentiality

Ability to work independently and within teams

Ability to identify opportunities for improvement

Ability to work in a fast paced environment and under pressure

Numeracy skills and solid understanding of payroll

Behavioural Competencies:

The incumbent is required to have demonstrated the following competencies: Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within the new work structures, processes, requirements or cultures

Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organisation

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the recipient and helps them to understand and retain the message

Contributing to Team Success: Actively participating as a member of a team to move the team towards the completion of goals

Customer Focus: Making customers, and their needs a primary focus of ones actions; developing and sustaining customer relationships. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders

Planning and Organising: Establishing courses of action for self to ensure that work is completed efficiently

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks

Teaming: Exhibits collaboration, information sharing and learning within and across team members boundaries.

Education Bachelor's Degree: Human Resources Management (Required)

Languages English

Altron