Job Description

We are seeking a HVAC Field Engineer in the Cape Town Area.Purpose
To cover all aspects of post-Sales, understanding of The Company'ss FE (Field Event) engineering and The Companys installation standard in order to implement them in field by engaging in visual/spot commissioning of installation, matching system selection report or drawings with the actual installation scenario, start-up the systems, troubleshooting and ensuring customer satisfaction at all times.Key responsibilities for this position include, but are not limited to:Technical Knowledge

• HVAC Technical knowledge is a must (both product and installation).
• Must know HVAC basics Pressure-Enthalpy chart, Psychrometric chart.
• Can do cycle analysis with manual gauge as well as using software.
• Hands-on installation and troubleshooting experience on VRF, Splits is a must.
• Quick learner to understand The Company standards and implement them on site to ensure quality installation and stable operation.
• Knowledge of electrical components and its functioning.
• Instant technical problem identifier and derive solution to rectify the issue.
• Must be able to train the contractors/installer on site and in The Company's academy on product installation, commissioning, maintenance and troubleshooting.

Brand Image and Customer Management

• Must work closely with contractors and installers, including onsite services to ensure that the system is running perfectly.
• Must respect customer and empathize their pain point(s).
• Willing to add more to his/her work to ensure customer satisfaction.
• Administered communication skill is necessary while interacting with the customer.

Reporting

• Updating The Company's internal system by filling in field/project information in accordance to FE process.
• Maintain commissioning and start-up reports of all sites in The Company's format and share with contractors and relevant team member(s).
• To prepare presentations for common site issues/improvement scopes and report to Team Leader.

Required Qualifications and Experience

• Diploma in Engineering.
• 3 5 years of post-sales experience.
• Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.

Required Competencies

• Highly motivated, outgoing personality with a focus on customer satisfaction.
• Problem solver.
• Excellent communication skills with the ability to maintain happy customers.
• Honesty, integrity and ethical conduct at all times.
• Passionate and self-driven.
• Communicate effectively, both orally and in writing.
• Able to attend to customers request on a short period or no period at times.
• Walk an extra mile to ensure the work is done in the stipulated time.

Travel Requirements

• Will be required to travel to customers.
• Office 20% (training, Company system update, reports), External 80% (site visit, commissioning, troubleshooting) of the working week.
• Minimum of three nights away from home adhoc.
• Willingness and ability to travel nationally and internationally when required.

Execustaff