Job Description

ICT Site Services Analyst - DurbanFull job descriptionRequisition ID 52233Position Type FT PermanentRecruiter #LI-CST1Posting Type LIAbout KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.About the roleThe ICT Site Services Analyst is a key role in the ICT Site Services function that is required to work under the direction of the Regional & Global Infrastructure team.The successful candidate will be based in Kerry Hillcrest supporting the operation in the APMEA Region.The successful candidate will also collaborate closely with the different internal ICT departmental teams to ensure delivery of highly effective support solutions to the business.Experience with project management and wiliness to take initiative is highly beneficial for the role.Work location : Hillcrest - DurbanReporting to : ICT Site Services ManagerKey responsibilitiesEssential Functions and DutiesBusiness engagementHold regular review / planning meetings with the business / function to discuss progress with IT portfolio and formulate action plans.Participate in business management meetings and understand critical business needs; input the same into the IT planning processProactive in identifying opportunities, new ideas and solutions that will bring value to the business. Identify and deliver on innovations and continuous improvement programs.Project management & executionArrange resources and manage multiple small to large projects for functions in a divisional or cross-divisional environment. Validates task time and cost estimates as well as project assignments / plans.Manage project plans and understand key bottlenecks / anticipate impact on future deliverables. Ensures project tasks are effectively rescheduled / reassigned based on overall impact available resources and skill sets by adhering to agreed project management practices.Negotiate deliverables, milestones and deadlines based on current assignments and technical resources available.ICT SupportProvide level 2 ICT support to internal and external business customers.Provide level 2 hardware and software support, either remotely or at local level for all Desktop, Laptop PCs and printersApply appropriate fixes or provide efficient escalation of problems/issues regarding all support incidents.Provide 1st line LAN support at current location along with remote site locations.Update all user queries through incident tracking system with regard to call progression and completion in a timely manner based on service level agreements.Document and submit new solutions into ICT Service Desk or ICT Site Services knowledgebase.Responsible for delivery and installation of new ICT hardware and software in line with current ICT global processes and proceduresEnsure site documentation is accurate, timely, and relevant.Responsible for ensuring the ICT standards and policies are maintained and implemented at all site levels.Responsible for maintenance and support of all sites infrastructureEnsure all desktop and laptops PCs are patched to the highest available level and all have the latest anti-virus updates installedAble to travel and support out of hours / weekend/ PH if needed.TechnologyKnowledgeable in all forms of environmental hardware - Including but not limited to Intel desktop and laptop PCs, printers, mobile devices (e.g. iOS devices, tablets, scanners, cameras, factory specific devices, internal/external mobile devices), projectors/TVs, touchscreens)Knowledgeable in all Operating Systems currently in work environment - Including but not limited to Windows 11/10/7, iOS and potentially Android, OS image creation/maintenance/ management/deployment.Knowledgeable on all environmental Software such as Office 365, Citrix, Azure, Endpoint Protector, Cisco technology, Antivirus & malware toolsQualifications and skillsEducationMinimum of Diploma in Computer / Information Technology, or related field.3-5 years work experience in a comparable job role.Any IT certification (PMP, Prince2, ITIL, CompTIA, MCSE, CCNA, etc) is recommendable but not mandatory.Functional / Technical SkillsFamiliarization project management and delivery methodologies and systemsKnowledge of Kerry systems, processes, and methodologies an advantageAdditional SkillsStakeholder engagement and management.Excellent work ethic, organization, planning, and communication skills.Ability to learn new concepts and technologies quickly.Ability to manage multiple projects in parallel.Strong critical thinking and problem-solving skills.Excellent oral and written skills.Strong facilitation skills.Influencing and persuasion skills.Must be equally comfortable working independently or as part of a team.Self-starter and ability to grasp business processes and acumen.Ability to professionally interact with people and cultivate strong partnerships.Reliance and credibility.Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a starter kit, investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

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