Job Description

Direct Reporting Line:
Head: ICT SupportIIE MSA, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries.The IIE MSA Ruimsig Campus in Roodepoort has a vacancy for an ICT Support. Duties and Responsibilities:Desktop Support

• Answers, evaluates and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests
• Logs and tracks calls using the incident and problem management database provided through the service desk
• Handles problem recognition (catalogue of services), isolation, resolution and follows on routine user incidents, and refers the undefined tasks (those not on the catalogue of services) to the campus Senior Support for resolution and further definition.
• Provide IT support to Staff, Students and Lecturers.

Software and Hardware Installations and Support for Software and Hardware Installations

• Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Assists with set up and support for venues on campus or for training use
• Conducts regular and periodic testing of ICT testing equipment in campus venues to ensure operability, including but not limited to:

- PCs
- Audio visual equipment
- Access point
- Phones
- Office automatic equipment
- and fixes any issues identifiedInformation Technology Administrative Functions

• Liaises with service provides on information technology equipment and maintenance thereof
• Administers and maintains the ICT asset register and equipment tracker and completes necessary finance documents e.g. disposals
• Administers and maintains software, as per the agreed software list
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks
• Trains and orientates staff on the use of hardware and software
• Complies with the requirements of The Protection of the Personal Information (POPIA) legislation

Competencies required:

• Good interpersonal skills
• Good literacy and systems administration
• Time management and organisational skills
• Initiative and problem-solving prowess
• Strong communication skills
• Ability to cope in a pressured environment

Minimum Education Requirements:

• Minimum of a Higher Certificate/ Occupational Certificate Level 5 (NQF Level 5) in A+/N+.
• Advanced Certificate/ Diploma/Occupational Certificate Level 6 (NQF Level 6) in CCNA1/MCSE/MCTIP advantageous

Minimum Work Experience Requirements:

• Minimum of 6 months internship experience in ICT.

Special requirements:

• ICT shift structure working hours.

Salary:

• Competitive salary commensurate with experience.

Benefits:

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance :

The IIE's Varsity College , IIE MSA and IIE Vega is an Equal Opportunity Employer. However, preference will be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

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