Job Description

Job SummaryRole: Import ManagerLocation: Pinetown, Durban SAStart date: ImmediateQualification:

• Grade 12, Matric or NQF4 equivalent qualification.
• Tertiary Freight qualification
• Shipshape or similar knowledge
• Knowledge of Incoterms
• Min 5 years experience in Operations
• Technology orientated and systems driven
• Clear criminal record

Skills:

• Customer service skills- able to handle demanding customer environment
• Excellent communication skills
• Strong work ethic and dedication to meeting deadlines and achieving goals.
• Contribute to the overall success of the business, understanding process flow and implement changes on an operational level
• Strong operational experience and able to handle an ever changing environment

Role & responsibilities:

• Managing the operations depts- Forwarding, Registration, Entries, Releases, Transport, NVOCC and Warehouse
• Managing servicing and maintaining existing business
• Managing operational systems and controls
• Assist in negotiating rates with transporters
• Managing of staff with HR
• Assist in management of Invoicing and Estimates dept when needed
• Managing discipline and training of the staff in operations, with HR
• Quality checks on shipping files- Invoicing and endorsements
• Manage accrual and provisional revenue for Imports dept
• Deal with des
• Deal with disbursement files queries
• Management of the operational systems, IT and processes
• Sign and approve EFT over R 50 000 and petty cash requisitions
• Follow up on cash customers and payments
• Manage Imports Shipment number records
• Approve staff leave in the Imports dept
• Conduct regular internal quality checks with staff : email, docs and KPI times are maintained
• Adhere to company policies and undertake disciplinary action if necessary
• Monitor SOPs and document flow in the Imports dept
• Assist and monitor the paperless file process
• Monitor and assist with debtors limits
• Conduct bi- annual audit on transporters
• Monitor transport rates
• Maintain high staff morale
• Maintain fixed assets of staff in the Imports dept

Systems:

• Facilitate and comprehend data exchange between internal systems and partner companies.
• Ensure proper maintenance of user rights and access within the Logistics system.
• Develop an understanding of the software system and collaborate with the software provider to resolve issues and streamline operations.
• Implement automated processes for creating documents, customs declarations, invoicing, and more to boost efficiency.
• Uphold security best practices to safeguard sensitive company data.
• Oversee shipment tracking systems and deliver timely reports on logistics performance and departmental activities, including setting up new users and maintaining existing ones.
• Manage communication and updates remarks providing real-time updates between suppliers, transporters, and customs.
• Leverage data to optimize operations and produce performance and audit reports.
• Administer cloud-based systems for document sharing and real-time updates.
• Train staff on logistics software and offer continuous system support.
• Supervise regular system updates, enhancements, and process reviews to streamline operations.
• Stay current on emerging technologies to improve logistics operations.

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