Job Description

Our client is seeking a mature candidate with a robust skill set, particularly in operational management, strong leadership, customer service, and HR based at their Durban Head office.

• Customer service orientation - able to handle a demanding customer environment
• Attention to detail and must be able to handle pressure
• Can communicate with the team and contribute to the overall success of the team
• Understanding of INCOTERMS
• Understanding process flow from each department and implementing changes on the operational systems
• Strong operation systems control
• Adaptable as this is a constantly changing environment

Duties include not limited to:

• Managing the forwarding, registration, entries, transport, releases, NVOCC and warehouse departments
• Managing servicing and maintaining existing business
• Managing the operational system and controls
• Assist in negotiating better rates with import transporters
• Managing of staff with human resources

JOB DESCRIPTION

• Manage full import function ie: forwarding, registration, NVOCC, entries, release, transport and warehouse, excluding invoicing
• Assist in managing the invoice and estimate department when required
• Manage staff under your control, training and discipline of staff in conjunction with the HR department
• Manage servicing and existing business
• Quality checks on shipping files for imports - invoicing and endorsements
• Manage accruals and provisional revenue for imports department
• Disbursement files queries to be dealt with for imports processes and IT
• Manage operating system ie: number of users, users access, reports, charge codes and any changes on the system
• Sign and approve eft over r 50 000 and petty cash requisitions
• Follow up and monitor payments for cash customers
• Managing records for imports shipments number
• Sign and approve staff leave for imports
• Check on and assist import departments with any issues as required
• Conduct regular internal audit for quality check: email, edoc and kpi times are maintained from file opening to closure
• Adhere to company policies and procedures and undertake disciplinary action when required
• Monitor SOP's and document flow and is working correctly in imports department
• Assist and monitor the paperless file process
• Monitor debtors limit and assist where necessary
• Conduct bi-annual audit on transporters
• Monitor transport rates
• Maintain high staff morale
• Maintain fixed asset sent to staff for imports department

The ideal candidate should have:

• Over 5 years of experience
• Knowledge of Ship Shape (preferred)

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