Inbound Collections Agent
Western Cape, South Africa
Job Description
Tenacity would like to invite suitable candidates to apply for the Collections Agent position.The role's main purpose is to action and resolve Collections queries via telephone to meet the objectives of the business.Main Activities:
- Dealing with both inbound and outbound calls
- To rehabilitate accounts in an efficient and professional manner
- To advise customers on product, legislative, and account-related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timorous manner
- To action administrative requirements related to customer account management
- Must have a Senior Certificate - Grade 12
- Must have at least 12 months collections experience in the call centre environment
- Good command of the English and an additional language
- Understanding of the Retail Credit Account Management business
- Strong problem solving and negotiation skills
- Strong communication (both verbal and written) and customer service skills
- Ability to work in a highly competitive and dynamic environment
- Must be numerate and have strong attention to detail
- Computer literacy; must be efficient, Account Management Debtor Systems
- Available to work shifts and alternate Saturdays
- Enthusiastic
- Dynamic
- Driven & Goal orientated
- Flexible
- Take ownership of tasks
- Self motivated
- Shows initiative
- Enjoys a challenge
- Thinks outside the box
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Job Detail
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Job IdJD1349384
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned