Job Description

Takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Exceptions Coordinator to join our team in Cape Town.We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment, and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.The position reports into the Inbound Division Lead.Your responsibilities will include:

• Communicate with Suppliers by means of internal systems, emails, and phone.
• Inform suppliers of exceptions and drive collections within SLA
• Following up with the Suppliers with collections and reasons for missed collections.
• Investigate all exceptions and solve them within SLA
• Reviewing data for gaps or errors and resolving or escalating issues to resolve
• Investigate and communicate with relevant stakeholders to solve all queries.
• High-lighting solutions for issues preventing suppliers from collecting Exceptions.
• Drive supplier compliance relating to exceptions
• Highlight DC concerns and drive compliance
• Weekly and Monthly Reports to various stakeholders
• Assistant to Division Lead

Attributes:

• Attention to detail and high standards of quality
• Strong Excel skills (including v-lookups, and tables)
• Solutions-oriented, self-motivated, can-do attitude
• Strong organizational & prioritization skills
• Strong communication skills, both written and spoken
• Excellent team player

Qualifications:

• Grade 12(equivalent)
• 4 years of administrative/operational experience
• Competency in all MS Office packages, very strong Excel skills (including v-lookups), internet search
• Ability to learn internal data capturing and warehouse management systems
• Relevant tertiary qualifications are a plus

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.Apply for this Job

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