Job Description

Outbound/Inbound Call Centre Manager

Remuneration:

R35,000-R45,000 per month (based on experience)

Job Type

: Full-time

Company Overview:

We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally, driven by professionalism, forward-thinking, and results.

Key Responsibilities:

-Oversee the day-to-day operations of the outbound and inbound call centres.

-Develop and implement strategies to improve call centre performance and achieve key performance indicators (KPIs).

-Manage, train, and mentor call centre staff to ensure high levels of customer service and operational efficiency.

-Monitor call centre metrics and prepare regular performance reports for senior management.

-Handle escalated customer issues and provide effective resolutions.

-Collaborate with other departments to ensure a seamless customer experience.

-Implement and maintain call centre technology and software to optimise operations.

-Ensure compliance with company policies, industry regulations, and quality standards.

-Conduct regular team meetings and performance reviews.

- Recruit and train call centre staff

Requirements:

-

Minimum of 2-5+ years of experience in managing a call centre.

-Proven track record of successfully managing outbound and inbound call centre teams.

-Strong leadership and team-building skills.

-Excellent communication and interpersonal skills.

-Proficiency in call centre software and technology.

-Ability to analyse data and make informed decisions to drive performance.

-Strong problem-solving skills and ability to handle high-pressure situations.

-Flexibility to work in a fast-paced and dynamic environment.

-IT skills are essential for managing call centre systems and tools.

-Own Laptop & Transport

Plus points:

-Dialfire software experience

-HubSpot CRM experience

-Looker Studio experience

Why Join Us:

Joining our team means being part of a supportive and innovative environment where your ideas are valued. You'll have the chance to work on exciting projects and grow both personally and professionally. If you're looking for a challenging yet rewarding opportunity, we want to hear from you.

How to Apply:

Interested candidates should submit their CV, cover letter, and professional photograph. Please note that candidates should have their own laptop and reliable transport. Shortlisted candidates will be contacted within 72 hours.

Job Types: Full-time, Permanent

Renermation :R35,000-R45,000 per month

Job Types: Full-time, Permanent

Pay: R35000,00 - R45000,00 per month

Work Location: In person