Incident And Change Management
Johannesburg, Gauteng, South Africa
Job Description
Our client in the telecommunications sector is looking for an Incident and Change Management on a contract duration of 6 months.Educational Background:
- Bachelor's degree in Information Technology, Computer Science, or a related field o Relevant certifications such as ITIL, PMP, COBIT, or equivalent
- Strong understanding of FinTech/Banking Technology stack and its dependencies
- Proficiency in documenting and defining technical dependencies
- Experience with Known Error Database (KEDB) management
- Familiarity with RCA (Root Cause Analysis) processes and documentation
- Proficiency in maintaining Corrective Actions Logs and categorizing corrective actions per vendor and platform
- Knowledge of platforms such as MoMoAPP, Azure, EPW shared systems, GSM, SAS, Eva, Optasia, Jumo, network systems
- Problem management and Incident and Change Management
- Minimum of 5 years of experience in problem management and resolution within a FinTech or similar technological environment
- Experience working with OPCOs Service Desk and other operational entities
- Proven track record of successful management and tracking of corrective actions
- Excellent analytical and problem-solving skills
- Strong attention to detail and organizational skills
- Effective communication skills, both written and verbal
- Ability to work collaboratively with cross-functional teams
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Job Detail
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Job IdJD1379408
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned