Industrial Operations Engineer
Pretoria, Gauteng, South Africa
Job Description
About the job Industrial Operations EngineerMinimum Requirements:
- BEng Industrial Engineering
- Minimum applicable experience (years):
- 3+ years in Call/Contact Centers
- 2+ years Managementxefxbbxbf
- Excellent English skills, with a neutral accent
- CRM system experience (Salesforce)
- Conflict management
- Understanding of sales, conversion rates
- Process adherence, concerning software and hardware
- BCEA
- Managing and implementing poor performance
- Optimize the contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the business
- Drive change and optimization objectively, based on various data points.
- Responsible for ensuring the optimal functioning, procedures, systems and data of a contact center, which will include daily operations, capacity planning and reporting.
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Job Detail
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Job IdJD1313917
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned