Job Description

JOB ROLE REQUIREMENTS QUALIFICATIONS

• Recognized degree or equivalent
• ITIL Service management Basic Guidelines for IT Services and Management

EXPERIENCE

• 5 Years in IT Management
• Experience in dealing with teams within a geographical and technical complex environment
• Work experience within the retail and manufacturing environment (desirable) would be an

advantageKNOWLEDGE REQUIRED

• Strong organizational and interpersonal skills
• Strong project management skills
• Ability to conduct research into issues and products as required
• Ability to make fast and logical decisions
• Ability to handle constantly changing flow of requests, multitask during busy times and remain

productive during slow times

• Take ownership and responsibility of issues from start through to successful resolution
• Understanding of Active Directory
• Hands-on experience with computer networks, network administration and network installations
• Ability to manage personnel and the ability to work with or without direct supervision
• Friendly presence, helpful attitude, and ability to work in a team environment

SKILLS REQUIRED

• IT Security
• Windows Server 2012/2016/2019 and Windows 10/11
• Microsoft 365 as a suite (Office, SharePoint, Teams etc)
• Excellent knowledge of technical management, information analysis and computer

hardware/software systemsJOB ACTIVITIES
1. Role-Specific Strategy:

• Assist and involved in IT strategy development
• Actively implement IT strategy Architecture:
• Ensure alignment with the overall IT strategy
• Manage the environmental changes
• Own the IT architecture: Application, Infrastructure, and Information Governance
• Compliance
• Setting and enforcement of policies and procedures
• Change management
• ITIL and best-practice alignment
• Audit engagement Business Systems
• Troubleshooting
• Operational excellence
• Liaise with user community and application owners around performance and variation

requests

• SLA Management: Performance, Availability and Capacity Planning
• Attend and participate in user forums Infrastructure and Operations:
• Networking
• Assists in the planning and implementation of additions, deletions, and major

modifications to the supporting infrastructure company wide

• Implement network security at the corporate level as established by corporate Security

Director

• Telephony o Printer and Telephony Service Providers
• Service Desk (Mostly EOH, Matrix and Reflex) o Coordinates the resolution of all corporate

help desk activities.

• SLA monitoring
• Fault escalation & business feedback
• Asset Management o Helps decide, in conjunction with corporate leadership, which

software and hardware products and other equipment are most suited for use within the
companys infrastructure o

• Oversees IT-related asset purchases on a company-wide basis
• Manages software licenses on a company-wide basis
• Business case development
• Staying abreast of technology and technology development applicable to the company
• Supplier Management
• End-user computing
• Back-office environment

2. Career Path Communication:

• Ensure effective department-wide communication with all staff
• Serves as key participant in team meetings
• Confronts issues openly and quickly
• Effectively communicates relevant IT-related information to superiors and peers
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and

respect for the individual Management

• Serves as focal point for all inter-office IT-related matters company-wide
• Ensures that appropriate network managers are monitoring, analysing, and evaluating

performance and working on resolution of identified degradation trends and problem areas
(Performance Management).

• Ensures that support for around-the-clock information transfer, storage, and processing is

timely, efficient and meets the service levels required.

• Assist with IT staffing and budgeting projections on a company-wide basis.
• Supplier management and procurement of IT and related

3. Professional Qualities Leadership:

• Direct a team and instil confidence
• Identify opportunities for change and convey the need for change Teamwork
• Evokes creative and innovative thinking from team members while helping them to bring

their ideas and career plans to fruition

• Helps to determine new, creative ways to employ teams on projects and distribute

responsibilities

• Works across practice to share lessons learned and best practices Client Management
• Anticipates internal clients needs and proposes alternative business solutions
• Continually seeks and capitalizes upon opportunities to increase internal client satisfaction

and deepen client relationships 4. Organisational Responsibilities Internal Operations

• Easy recognise areas for internal improvement and develop plans for implementation
• Lends expertise to internal teams and task forces
• Reviews the status reports of team members across projects and addresses issues as

appropriate

• Complies with and enforces standard company policies and procedure

People Dimension