Job Description

- Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office
- Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa
- Oversee the installation, configuration, maintenance and troubleshooting of all networks related WAN/ LAN/ WLAN networks
- Voice Telephony software and hardware (Current VOIP (Asterisk 3CX, Paton, supporting 120 seats)
- Microsoft Windows 10 & 11, Apple Mac, Linux, Veeamware
- Software support
o Desktop Support
o Microsoft Suite
o Cargowise One
o 3cx Telephony
o Microsoft Server Technologies Virtual and physical
o Cloud and virtualization environments setting up configs
o Symantec
o SharePoint
o Sage Payroll
o ERS Biometrics
- Research and recommendation of hardware and software solutions to meet the requirements of a rapidly evolving organisation and IT environment
- Troubleshooting hardware, software, WAN, LAN, WLan
- Disaster Recovery policy and programme, mitigation of downtime for network and critical IT Systems
- Regular reports on key metrics relating to network stability, availability, analysis on problems as and when they occur
- Website and Intranet Management, Configurations
- Helpdesk management with 24/7 availability
- Line Management
- Liaise with third party hardware and software suppliers, ensuring suppliers remain accountable and provide services as contracted by establishing measurable to gauge performance.
- Cybersecurity
- Supports all users with desktop, printer and software issues that are escalated to Tier 3
- Ensure all PCs have the latest software, appropriate server access and security, logged and tracked in the helpdesk
- Responsible for overall IT infrastructure, health and maintenance
- Sets up server monitoring and reporting system
- Sets up and monitors system backup mechanisms with Veeam
- Maintain and improve the Disaster Recovery Plan
- Implements necessary security & systems policies
- Office 365 Administration
- Network Administration
- Implements necessary security systems & policies
- Maintain firewalls and security infrastructure
- Asset management - records location, cost & status of all technology-related resources
- Ensure all hardware and software are up to date, and in suitable working conditions.
- Ensures up-to-date use of all software licenses in Microsoft processes to ensure compliance
- Purchasing of all IT-related equipment.
- Plans, manage & co-ordinate all IT projects and ensure projects are delivered
Requirements
- xc2xb1 2 years' experience as a Network/ infrastructure engineer
- xc2xb1 5 years' experience as IT Support and administration
- Experience in network infrastructure
- Experience in local, wide area networks
- System Configurations, setup, troubleshooting, planning and design, implementation and user support
- Installation and support of Microsoft Server Technologies, Microsoft and Linux O/S
- Support in telecommunications equipment, Paton, design, and servers (VOIP), (AV)Advantageous
- Information technology engineering, or other related disciplines
- Networks administration
- Previous experience in Line Management and supervision
- Attitude Team member driven, smart, ambitious, and constantly encourage to use initiative, bring the team and business forward. 100% ambitious focused on proactive approach, meeting goals, and creating a fun and can do attitude

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