Job Description

About the jobThe client is the market leader in the general insurance industry in Southern Africa. They are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.What will you doThe Client Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, (Bellville). The insurance consultant role is focused on providing an end-to-end service and support to brokers.What does insurance consultant doClient Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, (Bellville). The insurance consultant role is focused on providing an end-to-end service and support to brokers.What will make you successful in the roleThis role is focused on, but not limited to; servicing broker requests, including enquiries. xe2x80xa2 Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services; xe2x80xa2 Dealing with general insurance and policy specific enquiries; xe2x80xa2 Dealing with issuance of new policies/ policy maintenance/ renewal / Agri aspects of policies; xe2x80xa2 Assisting to resolve all insurance queries within required timeframe and compliance requirements; xe2x80xa2 Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books; xe2x80xa2 Undertaking to adjust premiums in line with new asset values; xe2x80xa2 Managing client expectation on expected turnaround times for submitted requests; xe2x80xa2 Adhering to underwriting criteria and regional requirements; xe2x80xa2 Assist with profiling the client with the best suitable product and underwriting criteria; xe2x80xa2 Advising brokers to ensure that we meet with clientsxe2x80x99 needs in terms of the correct cover and product; xe2x80xa2 Assisting in implementing solutions for improvement; and xe2x80xa2 Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.Qualification and experienceMatric/ Grade 12 xe2x80xa2 60 commercial lines FAIS credits xe2x80xa2 A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous xe2x80xa2 Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry xe2x80xa2 Minimum of 3 yearsxe2x80x99 experience in short term insurance commercial lines and/or Agri assetsKnowledge and SkillsExcellent verbal and written communication skills xe2x80xa2 Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients xe2x80xa2 Ensure adherence to quality, compliance and accreditation standards xe2x80xa2 Conduct efficient administration xe2x80xa2 Optimising work processesQualification and Experience
Degree or Diploma or Grade 12 with 3 to 5 years related experience. Knowledge and Skills Customer Service Administration Quality, compliance and accreditation Team Support Personal Attributes Communicates effectively - Contributing independently Action orientated - Contributing independently Situational adaptability - Contributing independently Optimises work processes - Contributing independently Build a successful career with us Wexe2x80x99re all about building strong, lasting relationships with our employees. We know that you have hopes for your future xe2x80x93 your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters xe2x80x93 client Life and Savings, client Investment Group, client Emerging Markets, our company, as well as the other client and the Group Office xe2x80x93 the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Drives results - Contributing independently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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