Job Description

INTERMEDIATE FULL-STACK SUPPORT DEVELOPER

Department:

Operations & Delivery

Reports to:

Technical Lead

WHO PLATFORM45 IS

We are responsible for code changing the lives of people around the world, every day. We solve complex problems and build big ideas. And we don't stop. We believe in the ability of technology to make the world a better place; we're driven to rip through conformity and create new solutions, smarter habits. We know why we're here: To unleash the potential of people through the power of technology. We are people multiplied by the power of tech and together we are changing the world.

CONTEXT | THE ROLE

In this role you will play a crucial role in supporting, developing, and maintaining software solutions that meet our clients' needs. This role offers an exciting opportunity to work on diverse projects and collaborate with cross-functional teams to deliver exceptional results.

ROLE RESPONSIBILITIES | THE WHAT & THE HOW

The Essentials

Incident Management: + Respond promptly to support tickets, ensuring service-level agreements (SLAs) are met.
+ Collaborate with cross-functional teams to identify root causes and implement timely solutions for critical issues.
Troubleshooting and Resolution: + Analyze, debug, and resolve complex software issues within Ruby-based applications.
+ Monitor system performance and logs to identify potential problems before they escalate.
Communication: + Serve as a liaison between the engineering team and stakeholders, providing regular updates on incident status and resolution progress.
+ Document solutions and contribute to the knowledge base to improve future troubleshooting processes.
Code Maintenance: + Apply hotfixes and patches to production systems when necessary.
+ Collaborate with development teams to ensure permanent fixes are implemented in future releases.
Proactive Support: + Identify recurring issues and work with engineering teams to address underlying system vulnerabilities.
+ Recommend process improvements and tools to enhance support operations.
Software Development + Develop, test, and maintain software applications and solutions according to project requirements and industry best practices.
+ Design, develop, and maintain front-end interfaces using HTML, CSS, and JavaScript frameworks (like React, Angular, Vue.js).
+ Develop and maintain back-end services using programming languages such as C#, Ruby, and Go and frameworks like Rails, .Net, Node.js, etc.
+ Work with SQL (e.g., MySQL, PostgreSQL) or NoSQL (e.g., MongoDB) databases to manage and optimize data flow between front-end and back-end.
+ Build and consume RESTful APIs to facilitate seamless data communication between systems.
Technical Design + Collaborate with architects and senior engineers to design scalable and efficient software architecture that aligns with business objectives.
Code Reviews + Conduct and participate in code reviews to ensure code quality, performance, and adherence to coding standards.
Troubleshooting and Debugging + Identify and resolve technical issues and bugs in a timely manner to ensure smooth operation of software applications.
Documentation + Create and maintain technical documentation including design documents, specifications, and user manuals.
Collaboration + Work closely with cross-functional teams including product managers, designers, and quality assurance engineers to deliver high-quality software solutions.
Continuous Improvement + Stay updated on emerging technologies and industry trends, and contribute to process improvements and innovation initiatives within the organisation.
Project Management + Manage individual project tasks and timelines effectively, and communicate progress and challenges to stakeholders as required.

Technical

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or provable, self-taught development skills with a good understanding of how the web works. 3+ years of experience in full-stack development with expertise in both front-end and back-end technologies. Proficiency in Ruby on Rails. Strong proficiency in JavaScript and familiarity with at least one modern front-end framework (like React, Angular or Vue.js) and meta-framework (like NextJS, Nuxt or REMIX). Experience with databases (SQL or NoSQL), including PostgreSQL, MySQL, MongoDB, or similar. Experience with RESTful APIs, web services, and third-party integrations. Strong understanding of Git and collaborative development workflows. Familiarity with cloud services (e.g., AWS, GCP, Azure) and containerization (Docker, Kubernetes) would be an advantage. Familiarity with CI/CD pipelines and automation tools (e.g. Github Actions, CircleCI). Strong understanding of software development methodologies and best practices (e.g., Agile, Scrum). Excellent problem-solving skills and attention to detail. Ability to work independently and collaboratively in a fast-paced environment. Good communication and interpersonal skills.

Critical Competencies

Someone who is motivated, energetic, and always focused on the task at hand. An analytical thinker who can work under pressure, often unsupervised, and take full responsibility for a 'piece of the puzzle' on a project. A proactive, continuous, and quick learner who is genuinely excited about industry trends and has a passion for technology and knowledge. A resourceful, forward thinker who considers how the code that is written will have an impact later on. Good communication and teamwork are critical - you'll not only be dealing with developers but also designers, product owners, clients, and other key stakeholders. * Learning from intermediate and senior Platform45 developers.