Job Description

Job Overview:The Intermediate Odoo System Analyst is a crucial role designed to ensure the smooth running of our Odoo ERP and connected systems. The position serves as a bridge between the user community and senior system analyst, providing hands-on support, facilitating solutions, and improving operational efficiency.Key Responsibilities:
1. Operational Support:

• Address and resolve daily system-related queries from users, ensuring minimal business disruption.
• Troubleshoot issues, identify root causes, and escalate complex situations to the Senior System Analyst, ensuring timely resolution and minimized impact.
• Collaborate closely with application support agents to address Tier-1 issues and elevate more complex cases.
• Able to gather and clarify the end users needs to the developer after having consulted with the end user on what is/not possible.
• Pick up on errors after reviewing the software updates received from the developer through code

2. Database and Reporting:

• Create, maintain, and deliver regular and ad-hoc reports as per business requirements using PowerBI, Excel, and Odoos in-built reporting tools.
• Act as a guardian of data integrity, working alongside senior system analyst to monitor and enhance system performance.
• Identify areas for database optimization, suggesting indexing solutions and other improvements.

3. UAT & Testing:

• Execute detailed test scenarios for new updates, modules, or system changes, ensuring they meet business and technical requirements.
• Coordinate user testing sessions, gather feedback, and report anomalies or areas of concern to the development team.
• Document findings and provide summarized reports post-testing for review.

4. Training:

• Design and deliver tailored training sessions for users based on identified needs or new system roll-outs.
• Continuously update training materials and resources to ensure they reflect the current system state.

5. Git and App Support:

• Collaborate with the development team to conduct preliminary code reviews on GitLab, ensuring consistency and quality.
• Research, test, and provide feedback on new apps or modules being considered for integration.

6. Documentation & Process Support:

• Maintain and update system documentation, ensuring alignment with current processes and system states.
• Work with cross-functional teams to document and refine operational processes, advocating for efficiency and user-friendliness.

7. Continuous Learning & Improvement:

• Actively stay updated on the latest Odoo features, tools, and best practices.

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