Job Description

Responsibilities/Tasks:xc2xb7 Analysis of all issues raised from SARS Production from the SARS QA team. In this process the following is involved:

• Using the "Remedy Action Request System" to track client originating issues
• Accessing data held on DB2 databases
• Working with XML messages flowing in and out the system
• Discussing issues with business owners
• Using the Interfront Defect Tracking System (currently "Atlassian Jira" system)
• Utilising Interfront Support Software

xc2xb7 Analysis of logs in the error queue and initiating resolution with the respective resolver groupxc2xb7 Facilitate resolution of Incidents and Service Requests throughout the lifecycles and across various teams within the specified SLAs/OLAsxc2xb7 Raising valid Interfront defects and logging required information into the Interfront Defect Tracking system.xc2xb7 Providing Interfront developers and testers with all information required to replicate and resolve client issues.xc2xb7 Scripting of datascript and packaging for correcting data in the production systemxc2xb7 As a member of the support team, ensure 24/7 support coverage for client production systems.xc2xb7 Assist with communication, creation, maintenance, scheduling, and distribution of reportsxc2xb7 When on standby duty according to a standby roaster, taking first call, registering, prioritizing and escalating any issue raised via the different support channels.xc2xb7 Collaborate with other teams to troubleshoot and restore services in the event of outagesxc2xb7 Participate in Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrencexc2xb7 Creating and submit knowledge articles to knowledge base for reuse.Closing date: Friday: 30th of August 2024.Requirementsxc2xb7 Information Technology or technical qualification - NDIT or Bachelor's degree or matric with 3-4 years relevant work experience.xc2xb7 Demonstrated ability to work with business process models (UML), at least 3 years.xc2xb7 Solid SQL and XML experience, at least 3 years.xc2xb7 Experience with scripting languages at least 2 years.xc2xb7 Proven ability to read system logs and software build scripts.xc2xb7 At least 3 years working knowledge of the Systems Development Life Cycle (SDLC).Personal Profilexc2xb7 Analytical thinking, enjoys problem solvingxc2xb7 Attention to detailxc2xb7 Calm and methodicalxc2xb7 Has no problem dealing with large workloadsxc2xb7 Can quickly establish rapport with othersxc2xb7 Ability to learn large volumes and reapply their principles in other areasxc2xb7 Willing to self-teach to resolution when faced with a problem.xc2xb7 Driven to close the loop on open issues.xc2xb7 Take ownership.

Interfront SOC Ltd.