Job Description

KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll. Applications submitted through any other platform will not be considered.Duties and responsibilities
Reception duties:
o Ensure that all guest reports, dockets and correspondence are completed accurately and punctually.
o Manage reservations.
o Check-in and checkout- procedures are strictly adhered to.
o Report faults to Maintenance.
o Liaise closely with Housekeeping on check-in and checkouts.
o Ensure all takings for the day are correct, balanced and banked according to the policy and procedure.
o All charges are correctly entered onto the Guest's Folio.
o Float, cash and credit takings for shift are balanced and cashier report completed.
o Handle conference enquiries.
o Carry out any other function and responsibility as is directed, to ensure the smooth running of the front desk.
o Must be willing to work assigned shifts and weekends.
o Assist on occasion with breakfast and other functions.
Administration Duties:
o Ensure that all email, telephonic and walk-in requests are met and responded to in a timely manner.
o Book catering orders as per every request.
o Book conference venues for clients.
o Ensure that information obtained from clients is correct/ accurate.
o Ensure that information obtained for functions is communicated with the relevant stakeholders - Wednesdays.
o Liaise with the Kitchen on functions and stock.
o Liaise with operations regarding information and logistics pertaining to functions.
o Report on any problems that might occur - incorrect orders, late deliveries, special dietary requirements, etc.
o Ensure charges are entered correctly onto Client's Folio.
o Reconciliation of payments received by checking transaction lists.
o Follow-ups on all outstanding invoices.
o Obtaining quotes from vendors for clients.
o Assist with functions when required.Inherent requirements:
Bachelors degree or an Advanced Diploma/B Tech degree/postgraduate certificate on NQF Level 7 or a three-year national diploma on NQF Level 6 in Hospitality Management or relevant field.Recommendations:
Knowledge of a booking system.Job Requirements:The following criteria apply to the selection of candidates:
The applicant should not currently be participating in an existing learnership/internship programme.
The applicant should not have any previous formal work experience.
The applicant must be willing to sign a learnership/internship agreement with UFS.
The applicant must be available for the period of 1 year to participate in the learnership/internship.Required competencies:
Results orientated:
o The ability to cope with a frequently changing environment and to adapt to evolving situations.
o The ability to be reliable, responsible, dependable and to fulfil obligations.
Strategic thinking:
o The ability to deal with several activities at a time.
o The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.
Business acumen:
o Proficient in using MS Office.
o Knowledge of booking system.
Leading:
o The ability to maintain high levels of personal motivation, energy and enthusiasm.
Building coalitions:
o The ability to negotiate, sell, influence and to persuade others.
o The ability to be self-assured and at ease with people in all types of social situations.Please ensure that all relevant documentation is attached to your application. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
A detailed curriculum vitae and cover letter.
Copies of qualifications (please provide the SAQA accreditation in the case of foreign qualifications);
A copy of your identity document (ID);
Confirmation of employment of your current employer / last employer (only applicable to external applicants).Assumption of duties:
1 January 2025.Closing date:
8 November 2024.Salary:
A stipend of R8567.50 will be paid per month.Fringe benefits:
(Subject to specific conditions): pension scheme, medical aid scheme, group life insurance, housing allowance, leave and sick leave, service bonus and study benefits.Enquiries:
For enquiries, please feel free to contact 051 401 7659 or email SejanamaneP@ufs.ac.za or Recruit@ufs.ac.za. Additionally, kindly contact 051 401 9848/ 9813/ 9810/ 9814/ 2979 for assistance.General:
The UFS is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities. Our Employment Equity Policy is available at: EEA13_EE Plan UFS 1 March 2022 (003).pdfThe University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.

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