Job Description

JOB TITLE: Internal Account Manager - ECGAREA: Durban, Kwa-Zulu Natal, South AfricaINDUSTRY: ICTSalary / CTC: R 15 000 - R 18 000 (depending on current earnings, qualifications and experience)Report to: Sales ManagerJob Summary:The purpose of this Internal Account Manager position is to build and maintain strong relationships with customers, ensuring their needs are met whilst driving revenue and business growth.Key Responsibilities:

• Ensure the development of profitable sales and the achievement of sales targets in the Durban region
• Responsible for the internal management of strategic account set
• Contact customers proactively to follow up on quotes and opportunities
• Attend to and initiate sales calls
• Develop and maintain strong customer relationships understanding their business needs, challenges, and opportunities
• Identify and build relationships with key stakeholders
• Build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget on a continuous basis
• Implement the agreed business sales strategy
• Maximize sales by expanding orders and upselling
• Support the External Sales team in implementing sales strategy and in developing new sales opportunities
• Serve as the primary point of contact for customers
• Act as liaison between customers and Company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback
• Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met
• Prepare and compile all quotations as per specifications
• Process orders
• Process relevant delivery notes and documentation
• Meet and exceed the agreed SLAs on quoting and deliveries
• Negotiate prices to achieve sales targets
• Follow up on orders with other departments to meet SLAs
• Update the External Account Managers daily, providing them with feedback on accounts
• Prepare and present management with weekly sales and activity reports, including pipeline, run
• rates, and daily quotation reports
• Work closely with internal departments, including the Brand and Logistics teams, to ensure
• seamless execution of customer requirements
• Liaise with stores and dispatch regarding deliveries of all orders and supply of invoices
• Attend product training and acquire updated knowledge in terms of brands, products, and
• operating processes
• Update stock reports, backorders, and orders received on a daily basis
• Liaise with clients as well as partners on daily queries
• Work committedly within agreed-upon company-targeted budget revenue, marketing, and
• expense parameters
• Attend Sales and Brand events

EXPERIENCE AND KNOWLEDGE:

• A minimum of two (2) years of Account Management and Sales Experience
• Distribution experience is advantageous
• Understanding and/or experience within the commercial sector
• Working experience in a customer service environment
• Experience preparing and presenting quotations
• Experience developing sales plans and closing deals

SKILLS AND EDUCATION:

• Matric is essential
• A tertiary qualification in Sales, Business Management or IT will be an advantage
• Proven sales skills/ability
• Excellent verbal and written business communication skills
• Excellent interpersonal skills
• Good attention to detail
• Developed negotiation skills
• Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload
• Technology driven
• Able to complete basic calculations (ability to work with numbers)

PERSONAL ATTRIBUTES AND QUALITIES:

• Able to work in a pressured environment, to chase and meet targets
• Passionate about sales
• Excellent communicator
• Enjoys building customer relationships
• Good at collaboration and working as a team
• Good conflict management skills
• Interested in IT products and technology
• Strong administrative abilities
• Self-managed and able to take accountability
• Proactive individual with high energy
• Analytical thinker with the ability to problem-solve

COMPLIANCE COMPETENCIES

• Perform all duties with integrity, to the highest ethical standards, and in compliance with all relevant legal, contractual and other requirements as mandated by the Company Code of Conduct.
• Keep up to date with changes in applicable compliance obligations, controls and measures relevant to the role.

EXTRASTravel Required: NoDriver's License & Vehicle: YesGrooming: Must be well-groomed and present a positive corporate imageLanguages: English

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