Job Description

Become a Customer Champion

Are you a

relationship-builder

with a knack for

driving sales growth

? We're looking for an Internal Account Manager who thrives on exceeding customer expectations and contributing to the success of our team. You need 2-3 years of experience in an internal account management role, ideally within the ICT Distribution industry with a proven track record of building and nurturing strong customer relationships, resulting in increased sales and customer loyalty

Type: Permanent

Salary: R15 000 - R25 000 pm

Area: Onsite in Midrand

Responsibilities

Build and maintain strong relationships with assigned customer accounts

Serve as the primary point of contact for customers, providing professional and confident customer service

Collaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related information

Develop and implement sales strategies for named accounts in coordination with Account Managers

Provide regular feedback on assigned accounts and tailor quotations to meet specific requirements

Demonstrate excellent time management and organizational skills

Support the sales team by capitalizing on sales opportunities, negotiating prices, and expanding orders

Maintain proactive telephone contact with existing and prospective customers

Update the external sales team on account developments and foster strong team relationships

Create accurate quotations and process orders in a timely manner

Follow up on orders from production to delivery, ensuring customer satisfaction

Resolve customer complaints, issues, and queries to achieve successful outcomes

Generate activity reports, process relevant documents, and provide timely sales updates to management

Requirements

Matriculation required; tertiary qualification preferred

2+ years of Internal Account management and sales support experience in IT distribution

Technologically inclined with relevant technical knowledge

Ability to thrive in a high-stress and fast-paced environment

Strong focus on service quality and customer satisfaction

Willingness to attend training sessions, including outside of working hours

Proficiency in Microsoft Word, Excel, and administration skills

Strong numerical skills and ability to work with numbers

You'll be part of a team that values collaboration, growth, and customer-centricity.

We offer a supportive environment where you can develop your skills and advance your career.

If you're passionate about building strong relationships and driving sales success, we encourage you to apply!

Job Types: Full-time, Permanent

Pay: R15000,00 - R25000,00 per month

Education:

High School (matric) (Required)
Experience:

Customer Service and Support: 2 years (Required) Sales Support in IT Distribution: 3 years (Required) Internal Account Management: 3 years (Required)
License/Certification:

* Driver's License (Preferred)