Job Description

Our client in the Information Technology industry is currently looking for an Internal Account Manager, in Nelspruit, Mpumalanga.Responsibilities:

• To build and maintain strong relationships with customers, ensuring their needs are met whilst driving revenue and business growth.
• Reporting Line: Branch Manager.
• Ensure the development of profitable sales and the achievement of sales targets in the Nelspruit region.
• Responsible for internal management of strategic account set.
• Contact customer proactively to follow up on quotes and opportunities.
• Attend sales calls.
• Develop and maintain strong customer relationships understanding their business needs, challenges, and opportunities.
• Identify and build relationships with key stakeholders.
• Build an active customer base, identifying sales opportunities and growing business revenue to achieve a sales budget on a continuous basis.
• Implement agreed Pinnacle sales strategy.
• Maximize sales by expanding orders and upselling.
• Support the External Sales team in implementing sales strategy and in developing
• new sales opportunities.
• Serve as the primary point of contact for customers.
• Act as liaison between customers and company departments to communicate and co-ordinate deliveries, general information, ETAs, and provide feedback.
• Provide exceptional customer service by promptly addressing queries, resolving issues, addressing complaints, and ensuring SLAs are met.
• Prepare and compile all quotations as per specifications.
• Process orders.
• Process relevant delivery notes and documentation.
• Meet and exceed the agreed SLAs on quoting and deliveries.
• Negotiate prices to achieve sales targets.
• Follow up on orders with other departments to meet SLAs.
• Update the External Account Managers daily providing them with feedback on accounts
• Prepare and present management with weekly sales and activity reports, including pipeline, run rates, and daily quotation reports.
• Work closely with internal departments, including the Brand and Logistics teams, to ensure seamless execution of customer requirements.
• Liaise with stores/dispatch regarding deliveries of all orders and supply of invoices.
• Attend product training and acquire updated knowledge in terms of brands, products, and operating processes.
• Update stock reports, backorders, and orders received daily.
• Liaise with clients as well as partners on daily queries.
• Work committedly within agreed-upon company-targeted budget revenue, marketing, and expense parameters.
• Attend Sales and Brand events.

• A minimum of two (2) years of Account Management and Sales Experience.
• Distribution experience is advantageous.
• Working experience in a customer service environment.
• Experience preparing and presenting quotations.
• Experience developing sales plans and closing deals.
• Matric is essential.
• A tertiary qualification in Sales, Business Management or IT will be an advantage
• Proven sales skills/ability.
• Excellent verbal and written business communication skills.
• Excellent interpersonal skills.
• Good attention to detail.
• Developed negotiation skills.
• Good time management and well organized i.e., deadline driven, able to plan and prioritize a high workload.
• Technology driven.
• Able to complete basic calculations (ability to work with numbers)
• Personal Attributes:
• Able to work in a pressured environment, to chase and meet targets.
• Passionate about sales.
• Excellent communicator.
• Enjoys building customer relationships.
• Good at collaboration and working as a team.
• Good conflict management skills.
• Interested in IT products and technology.
• Strong administrative abilities.
• Self-managed and able to take accountability.
• Proactive individual with high energy.
• Analytical thinker with the ability to problem-solve.
• Full-time and Office based.

• R18 000 - R22 000 per month.

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