mothers2mothers (m2m) is an African Primary Health Care organisation that employs women living with HIV as community health workers across 10 African nations. These Mentor Mothers deliver integrated health services at clinics and in communities to ensure everyone, everywhere, has access to the services they need to be healthy and stay in care. Over the next five years, this proven, peer-led model is being scaled up to double down on ending HIV, as well as to tackle new health challenges and reach more people - all with the aim of building a fairer, healthier future. The employment of local women as community health workers means that we are delivering a model that prioritises healthcare for families who need it most, delivered by women who know them best. Since its creation in 2001, m2m has created jobs for nearly 12,000 women living with HIV in sub-Saharan Africa and, together, they have reached over 15M people with critical health services and education. In 2021, m2m reached over 1.6M people across 10 African nations, including 402,616 adolescents (ages 10-19) - 51% more than the year before. m2m also advanced the Global Goals of ending HIV/AIDS by 2030 - by achieving virtual elimination of mother-to-child transmission of HIV among its enrolled clients for the eighth consecutive year, and meeting all of the ambitious UNAIDS Fast-Track Targets among its clients four years ahead of the 2026 target date. For more information, visit www.m2m.org


Job Title
Internal Communications Specialist
Organisation Levels
mothers2mothers -> m2m Head Office -> Executive
Location
Cape Town - , 8000 ZA (Primary)

Type of position
Permanent
Education
Degree
Closing Date
26/2/2024

The Internal Communications Manager is responsible for designing, implementing, and measuring an internal communications strategy for mothers2mothers. The overall goals of the internal communications strategy are to ensure that employees feel engaged, informed, and empowered to accurately represent m2m and our work; to ensure that the latest materials and facts are available to teams in a timely and accessible fashion; and to foster the bond between employees and the organisation. Achieving this effectively is essential to realising the goals of m2ms 2022- 2026 strategy.Key Performance Areas:Strategy and Plan Design, Implementation and Measurement:

• Lead in the design of m2ms first internal communications strategy (aligned to the organisational strategy and communications strategy), an action plan to achieve it, and a measurement framework so we can adjust as needed. This will be done collaboratively with the Executive Office, Communications, and HR teams. Stakeholder mapping, engagement, and education will be an important outcome. Execution will also include collateral development for key items identified in the strategy and plan, working collaboratively with the communications team to adapt existing materials and develop new ones.
• Devise content, research, and write m2ms fortnightly employee email newsletter.
• Work with established external technology consultant to develop and roll out m2m's inaugural Intranet presence and maintain it thereafter. This will include developing frequent updates applicable to employee audiences and working with m2ms technology service provider to support employee engagement with this platform.

Messaging Training, Support, and Engagement for Country Leadership, Head Office, and GRM Teams:

• Ensuring that key individuals across the organisation deeply engage with m2ms messaging and supporting materials and understand how to accurately represent our work to internal and external audiences.
• This will include training, regular updates, specific campaigns, and other initiatives as agreed in the strategy and plan.

Impact Reporting and Statistics:

• Project manage the production of m2ms quarterly impact report, ensuring that all relevant departments share data, stories, and content in a timely, high-quality fashion and that this important product is delivered for external audiences, and understood and used internally.
• Collaborate with broader m2m communications team on external projection of this report.
• Manage and maintain m2ms internal master statistics document, a compendium of frequently used facts and figures from internal and external sources.

Executive Support:

• Support the President and CEO by devising an effective personal internal communications strategy to allow for more frequent communication and effective engagement across the diverse team.
• This will include leading preparations and presentations for regular all-team town halls, other large group meetings, Board meetings, and new channels and tactics as you may identify, and working with other Executive Office and Communications team members in preparing for these fora.
• Provide ongoing copywriting support for President and CEO emails to staff covering a diverse range of topics.
• Collaborate with the digital team to translate some of these outcomes into social media posts.
  

Job Requirements
Qualifications:

• Educated to degree level or equivalent.
• A relevant academic background such as communications, business management, organisational psychology, or public health is advantageous but not essential.
  
  Experience:
  Essential:
• At least four to six years relevant professional experience, demonstrating career progression and increasing responsibility.
• Experience planning, implementing, and measuring internal communications strategies (aligned with organisational messaging and overall communications strategy) in a complex, multicultural environment.
• Strong experience with digital tools for sharing information and encouraging uptake, especially SharePoint and MS Teams.
• Comfortable working in a data-rich environment, able to do basic analysis, and to help tell a story with data, including through visualisations.
• Excellent written, verbal, and interpersonal skills, and a craft for compelling and engaging storytelling, with the proven ability to write and develop content for diverse internal audiences.
• Experience working with global and multicultural teams that can span several time zones, including engaging confidently with C-suite leadership and ensuring their messages are effectively communicated to global employees.
• Experience engaging with creative teams to create print and electronic assets for internal communications purposes.
• Experience in preparing, and leading, effective presentations on complex topics for diverse audiences. Effective user of Microsoft365 tools, especially PowerPoint and Word.

Desired:

• Knowledge of Swahili, Portuguese, or French.
• Experience working in a public health and/or not-for-profit environment (either directly, or serving not-for-profits as clients from an agency environment).
• Experience managing an Intranet platform.

Competencies:
Essential:

• A self-starter who is ready to set up a function from scratch and is comfortable managing through uncertainty.
• Highly organised and adept at managing multiple concurrent activities.
• Ability to work under pressure, plan, prioritise work effectively, and meet deadlines, all while producing outstanding deliverables.
• Passion for and commitment to the mission and goals of mothers2mothers.
• Self-motivated and detail orientated.
• An adaptive team player, who has a sense of humour and is comfortable working collaboratively.
• An interest in and understanding of international development.
• Desired
• An interest in and understanding of HIV/AIDS, public health, African community development, and/or womens issues.

mothers2mothers is an equal opportunity employer. We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people. Competitive salary packages will be negotiable in accordance with m2ms remuneration policies.